Make Sure You Never Miss Another Customer Email
Do you want to manage all your inbound emails and web forms in a flexible and intuitive way, prioritizing what's most important at any moment? Now it's possible.
Email, powered by Klick2Contact, is a sophisticated and flexible email handling system accessed from within an omni-channel console provided to your team. It can manage inbound mails and web contact forms securely and quickly from all major email systems, from Google Mail to Exchange.
Secure Inbound Email Handling
Email Management from Eckoh provides the answers. It’s a sophisticated and flexible email handling system accessed from within an omni-channel console provided to your team. It can manage inbound mails and web contact forms securely and quickly from all major email systems, from Google Mail to Exchange.
Everything in One Place
This powerful system brings all inbound emails and web forms securely, intelligently and efficiently into the agent console. It can prioritize and assign mails using a variety of rules to maximize service and efficiency.
Put simply, when an important email needs a quick response, you'll notice.
Key Benefits
- Never miss an email – or respond too slowly
- Enable your agents to handle inbound emails and web forms in real time
- Assign priorities based on pre-set rules, so you deal with important emails faster
- Allows skills-based routing of emails to departments or individuals for a quicker response
How Email Management Works
Email Management will improve the speed and efficiency of your responses to customers. By carefully prioritizing emails, you can make the most of your staff resources and increase customer satisfaction levels, boost loyalty and increase sales as a result. More customers will buy from you if there's a speedy, detailed and accurate reply to their queries and requests.
The system can be integrated with your CRM system so your agents get the complete picture on every customer to allow them to make the most appropriate and accurate response. You can also save time and boost professionalism by using carefully-worded auto-replies, suggestions and acknowledgements.