Take Back Control Over When
End of Life Should Happen
Who decides when your contact center platform is end of life? Typically, it's the manufacturer.
But these announcements can be especially bad news if your systems are operating successfully and you're getting a great return on investment. Suddenly you're faced with unwelcome costs and disruption — with an upgrade you just don't want or need.
In a sense, you can't blame the systems vendor. Their business model is all about the sale of new systems, licenses, upgrades. They want to recoup their investments in new technology. Keeping your system going earns them much less, so they may remove support or charge a premium.
But, with our help, it's possible for you to take back control.
Let's End All That Frustration
Are you being pushed towards the “next” version? Do these tell-tale signs seem familiar?
- Spiraling support and maintenance costs?
- Falling service levels?
- The prospect of a complete 'fork lift' system replacement?
- Vendor pressure to spend but there are no real benefits?
- Being told “An upgrade is your only choice”?
Eckoh can save you from these scenarios by providing expert third party support for platforms and applications – regardless of who created them, which makes us pretty unique.
We focus on flexible, wide-ranging solutions. Our professionals deliver a quality support package, which has won us a loyal customer base and a strong reputation.
Get the Superior Alternative
Eckoh can provide expert 24 x 7 x 365 support for your contact center systems. Our service is ultra responsive and will save you money.
We have large, specialist teams to look after:
Your Support Resources
Our Essential Support Services
See exactly how our support takes away frustration, saves you time and reduces cost.
Third Party Support Guide
Your essential guide to third-party support services for contact center technologies
Our Managed Service Offer
Hundreds of major companies rely on us to provide World class support and service every day.
Worried that vendor support is ending for your Avaya contact center technology? There's good news. Our experts can step in, providing ultra-responsive support that could also save you 30-40%.
Are you unable to get continued vendor support for your legacy Aspect® systems? Don't worry, Eckoh can help. Our professional support could also save you 30-40%.
Do you want to get more from your Convergys platform? Even if it's declared 'end of life', there's no need for change. Eckoh can provide reassuring expert support. And you might save 30-50%.
Have you been told your technology is end of life? Don't worry. You can access world-class third party support for NICE, get great levels of service and save money too.
Being told you have to upgrade because vendor support for Nortel MPS is over? With Eckoh, you can carry on. We'll step in, providing world-class Nortel support that saves you money.
Get more from your Nuance TTS system — even after vendor support ends. Access expert third-party support, enjoy higher service levels, and save up to 40% on support.
Even when official support ends, it's possible to keep using your Tier system. In fact, you could be saving money and getting better support than you've experienced before.
Do you feel pressured into an upgrade, when you would rather optimize your Verint system and continue with quality support? If so, Eckoh has just the service for you.
Do you want to get more from your VoiceGenie system and save money? Even if it's declared 'end of life', you can carry on — with Eckoh providing the expert support you need, plus significant savings.
Removing old contact center infrastructure can be complex, costly, risky, and disruptive. But Eckoh can help you to get it right.