End of Life Doesn’t Need to Mean End of Convergys Support
Do you want to make the most of your existing Convergys technology and be certain you'll continue to get long-term support? This can be challenge for some organizations.
When vendors end support for systems such as Convergys, it can put your own business plans at risk. But such announcements do not need to mean 'end of life' for systems, thanks to ongoing third-party support for Eckoh. We're experts when it comes to legacy contact center technology and supporting your strategy going forwards.
Convergys: Optimize and Extend
Sometimes it can feel as if you need to rip out entire systems, simply because they have been superseded, appear too complex or seem unwieldy manage. Not so with Eckoh and Convergys. We can optimize legacy systems, improve their performance and align them more closely with your business. We provide Convergys Support and Intervoice support for legacy IVR, CTI, and PBX systems. It doesn't matter if they are beyond 'end of life'.
Convergys: Avoid Unexpected Costs
With Eckoh, you can save yourself from another area of cost and disruption. Many new models from manufacturers are built as Cloud-only solutions and your legacy premises equipment may be viewed as obsolete. A shift to the Cloud means a strategic change. It could require a rewrite of all your applications, adding serious risks and costs. With Eckoh support for Convergys, you can avoid being forced into this scenario — and only switch to the Cloud when you're ready and prepared, with our help.
Saving You Money
Save Money on Convergys Support
- Typically, our support costs 30%-50% less than existing maintenance contracts
- Every Eckoh customer is 'premier class'. We do not upcharge for service levels
- We only charge for what requires support, saving you money. We eliminate charges for “shelf-ware”, “vaporware” application fees, virtual office and level management.
Get More from Applications
- Our professionals can help you to maximize the value of your existing investment in your applications
- If you need more capabilities, our expert team can also produce new applications for you at a lower cost
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