Get More from Your Tier System
Tier and other legacy communications systems continue to play a mission-critical role for many organizations. In fact, they often deliver high levels of business performance and enable enterprises to stay competitive.
So it's essential to keep these systems operating reliably while they remain part of your contact center strategy. Getting the right support is key — from a partner that knows this technology, inside out.
End of Life Doesn’t Have to Mean End of Support for Tier Systems
When manufacturers announce the end of official support, companies can believe that upgrading to a new system is their only option — and brace themselves for months of costs and disruption. But there's a better alternative.
With Eckoh, there's life beyond 'end of life' with Tier systems. When it comes to supporting legacy contact center technology, we're experts. You can expect better service levels than you've experienced before, while your support costs are likely to reduce significantly.
Tier Support: Get Value and Choice
Eckoh gives you something different. We can support platforms and applications throughout the contact center, regardless of manufacturer. We provide excellent service and typically enable clients to save 30-40%.
We're specialists, able to provide support for your IVR or ACD, Dialer or Call Recorder. We can also resolve any interface solutions relating to Web Services/CTI/PBX.
Clients value us. In 12 years since we started providing our Tier support service, no-one has returned to their original provider.
Eckoh Tier Support Gives You More
We can provide you with exceptional Tier support:
- 24 x 7 x 365 as standard
- Every case is treated as a Level 1 priority
- First call response with a skilled Eckoh engineer
- Proactive monitoring – detecting issues before they become problems
- The ability to optimize your system to run at full efficiency
- 2 x 6 monthly on-site preventative visits
Your Support Resources
Our Essential Support Services
See exactly how our support takes away frustration, saves you time and reduces cost.
Third Party Support Guide
Your essential guide to third-party support services for contact center technologies
Our Managed Service Offer
Hundreds of major companies rely on us to provide World class support and service every day.