End of Life Support Doesn’t Mean the End for Your VoiceGenie System
If your existing VoiceGenie system is proving to be dependable, stable and cost-effective, then why should you upgrade — when your infrastructure is meeting your needs already? It's your choice after all.
That's the way it should be. But when a vendor announces the end of system support, organizations often feel forced into paying for an expensive upgrade that nobody wants.
With Eckoh, you can take back control. We offer third party VoiceGenie support that delivers outstanding levels of service and savings too.
VoiceGenie Support: Take Back Control Today
If your VoiceGenie system is declared “end of life”, there's no need to face all the costs and hassles of an upgrade. You can simply continue support with Eckoh. Our support solutions focus on service excellence and reducing your total cost of ownership. We understand VoiceGenie technology. And our know-how extends across contact center environments, including your IVR, ACD, Dialer and Call Recorder.
Expert VoiceGenie Support
Eckoh supports platforms and applications throughout the enterprise, regardless of the manufacturer, which makes us pretty unique. We'll help you to fix VoiceGenie contracted problems. But we can go further — also taking responsibly for resolving any interfaced solutions, such as Web Services/CTI/PBX. We're not afraid of complexity. It's what we do.
VoiceGenie Support Delivers for You
We can provide exceptional support:
- 24 x 7 x 365 support
- Each case given Level 1 priority
- First call response with an Eckoh engineer
- Proactive monitoring
- System optimization
- 2 x 6 monthly preventative visits on-site
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Our Essential Support Services
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Third Party Support Guide
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