Avoid Choosing New Systems That Become Obsolete Overnight
Do you see new contact center solutions, cloud hosting and multimedia channels as the best way to satisfy rising expectations among today's tech-savvy consumers?
Major vendors and up-and-coming solution providers think so. They've been launching new propositions to win new clients and revenue streams, often uprooting or acquiring niche players in the process.
The trouble is, new technology continues to develop apace. Any new system you order today is likely to be obsolete before it’s even switched on. Getting rid of your trusted, stable legacy system could be a huge mistake — it may hold far more potential than you realize.
Enterprises 'Out-Spent' by Consumers
Changes in consumer behaviour and technology are convincing many forward-looking companies to take a different approach — stepping away from the upgrade cycle to rethink their strategies.
Today's consumers have better tech than the enterprises that serve them. Users' combined spending on mobile phones and other equipment runs into billions of dollars. That's not changing anytime soon, so it seems foolish to compete, purchase a new system and get left behind again.
Many organizations discover their contact center vendors are unable to help. They are more focused on selling new licenses and upgrades. But Eckoh takes a radically different view.
We believe quality of service is the issue of most concern to today's consumers. So we've enabled our clients to deliver powerful innovation without the pain, cost and risk of a launching a new system. After all, why upgrade when the answers are close at hand? We'd love to tell you more.
Innovation: How to Get a Competitive Advantage
Manufacturers are now limited in the value they can add. The days of using expensive upgrades to lock in customers for the long term becoming less attractive. Organizations cannot match consumer spending power in terms of greater functionality. But they can drive up quality of service by extending the life of functioning multimedia routing platforms that support chat and social interaction.
So, instead of trying to upgrade everything continually, what you need is a stable system that allows you to plug in contact center innovation. Already, some if the biggest technology players are opening up their platforms to connect to other systems. And this will go further. Reducing the costs of running your systems by moving to third party support and then focusing your spend on this kind of innovation could be the best way to get the advantage.
Contact Center Innovation: Useful Resources for YouOur solutions deliver long-term value, while being clearly defined and easily understood. These guides tell you more.
Relationships Can Often End in Tears
How to ensure things run smoothly as you move to new contact centre technology
Third Party Support Guide
Your essential guide to third-party support services for contact center technologies