Payment Solutions for PCI DSS Compliance
Unless you have the right safeguards in place, taking card payments is a risky business, once they enter your business through your contact center agents, the web, mobiles, or in batch files.
From the moment customers give out their card data over the phone, you're at risk. It only takes one accidental data breach or one case of fraud to spell disaster, whether this involves agents or hackers. You could face a media crisis, huge financial penalties and a damaged reputation from the fallout.
When phone and web payment platforms are so difficult to secure, we can make sure this threat never happens to you. Eckoh has a way to protect your business and give you peace of mind through PCI DSS compliance .
Eckoh Tackles PCI DSS Risks for You
PCI DSS Compliance: Combat Risk
You need to accept your customers' card data. But there's a problem, as this kind of data attracts fraudsters and hackers, putting a big target on your business. Suddenly, you're liable for any security compromises.
You might think it would be simpler for everyone if you could keep card data out of your environment completely? And you'd be correct. With Eckoh, it's possible. Instead of letting sensitive card data flow freely with your staff and systems, our solutions keep it apart — and send it direct to the payment provider.
Avoid Audits, Fraud, and Fines
Allowing sensitive card data through transactions or batch files can put at risk your contact center, databases and IT networks, as well as placing you within the scope of a PCI DSS compliance audit.
However, our secure payment suite provides the answer, saving you from a legal storm if there's a breach.
It provides a way to de-scope your contact center and card-not-present (CNP) payment processes. You can gain PCI DSS compliance without having to worry about audits, risks and fines.
Secure Telephone Payments via Your Agents with CallGuard
If you want to instantly remove the risk of fraud when your agents take customer payments over the phone, then CallGuard is the answer. Simple to deploy, this solution is a cost-effective way to achieve PCI DSS compliance with telephone payments. It makes sure your contact center remains secure. Sensitive card data is never seen or heard by your agents — or stored on your systems. Your customers get a better payment experience too.
Secure Web and App Payments with DataGuard
Want your customers to make secure payments using mobile apps or web services? You can ensure their sensitive card details stay safe —by eliminating payment data from your network. DataGuard lets you keep out card data. You don't need to change your existing systems or processes. Our solution uses tokenisation technology to transmit sensitive information through your environment — simply and easily, without exposing you to risk.
Secure, Self-Service IVR Payments with EckohPAY
Do you want your customers to have the freedom to make secure payments across multiple channels securely — without worrying about fraud? Card payments can be made conveniently and securely in multiple ways: the phone, SMS, mobile apps, or via the web, thanks to EckohPAY. Your customers can make payments when and how they want using our automated, self-service payment solution. It's quick, easy and PCI DSS compliant.
Compliance and Quality with PCI Call Recording
Do you want to meet regulatory requirements and PCI DSS compliance by recording customer calls in the best way? Would you like a recording system that helps you to enhance customer service and resolve any disputes more easily? And what about improving your training processes and productivity at the same time? You can achieve all these goals using our leading PCI Call Center Recording solution.
PCI Compliance: Get Peace of Mind, Quickly and Easily
Eckoh understands payment card security at a deep level — the essential principles, fast-changing threats, and the practical solutions required. We have Level One status as a PCI DSS accredited service provider, the highest compliance standard possible.
With our solutions, you can:
- Get access to world-class PCI DSS security/payment solutions
- Run them alongside your current systems with no change or integration
- Safeguard all your payment channels
- Keep data out of your IT systems and networks
- Select options to fit your requirements precisely
- Rely on our expertise and full PCI DSS Level One compliance
- Keep everyone safe and protect your organization's reputation
Enable customers to make self-service, multi-channel payments via a secure, automated solution for the phone, web and mobile devices.
Web & Mobile Payments
Enable convenient payments for customers, while shielding your organization from card data. You don't even need to change your systems or processes.
Help with PCI DSS
PCI DSS compliance is vital for contact centers. So what are the key implications for your organization?
From May 2018 you will have to comply with GDPR if you engage with customers in the EU – regardless of where you are based.