It’s a faster, smoother experience than sending them a link. You’re more likely to complete transactions too. Simply add ChatGuard to your existing chat application – or combine with Secure Chat from Eckoh. All the sensitive details that customers type in the chat session are hidden from agents and stay secure and compliant with PCI DSS 4.0.
Create seamless experiences
Make it super-easy for customers to pay in-the-moment as you chat. Improve service and loyalty by offering a superior, end-to-end experience.
Maximize payments and revenue
Avoid sending people away to an online payment page – where they may end up failing to complete the transaction and then drop out of the conversation.
Secure every screen and agent
ChatGuard ensures that sensitive card and personal data never appears in the chat window for agents to see or gets stored in transcripts. Simply remove all of your on-site, hybrid and remote teams from the scope of a PCI DSS audit.
Improve your live chat conversations by adding the option to pay immediately
Use ChatGuard with your current chat service or with Secure Chat from Eckoh
Card details and Personally Identifiable Information (PII) is kept safe
No sensitive data is seen by agents or stored in the chat transcript
Chat-based transactions are completed faster for everyone
For a 'pay later' option, see our Digital Payments product
Make it easy for customers to pay naturally, instantly, and securely while they chat
Avoid linking customers to a separate payment page, risking losing the transaction
100% agent-customer contact throughout the chat enables great experiences and reduces handling time
Agents can keep using their familiar payment set-ups – ChatGuard is quick and easy to adopt with virtually no training required
ChatGuard is vendor-agnostic — we can integrate simply with your existing chat service or our solution
Get up and running fast with easy integration to leading chat applications (e.g. Salesforce and LivePerson)
Payments within chat sessions are compliant with the latest PCI DSS standards because the data is masked so the agent cannot see or access any details. Find out more about the importance of PCI compliance for contact centers.
“Interactions can be going well – but then some customers vanish once they receive the payment link. ChatGuard is the answer. It keeps conversations on track and the payments completed seamlessly.”
Contact Center Manager, hospitality and entertainment business
Provide your customers with an easier way to pay.
CallGuard
Secure all telephone card payments in the fast-changing era of PCI DSS 4.0, digital wallets, and agent hybrid working. Global brands trust CallGuard to handle billions of dollars of payments with speed and simplicity.
Secure Call Recording
Capture customer conversations, transcribe them on-demand and then use AI-powered, sentiment heatmaps to deliver business insights.
Your guide to PCI DSS 4.0
Any organization taking card payments is at risk of fraud and vulnerable to the impacts of a data breach. Find out how to protect your customers and be ready for PCI DSS v4.0. Our jargon-free guide tells you everything you need to know.
