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Alarm bells over insurance contact centers and CNP

Thursday, 17 November 2016 Insurance, PCI DSS Compliance

Alarm bells over insurance contact centers and CNP
Imagine getting a burglar alarm fitted to your home. The company does a great job and you feel really secure. But then you overhear the fitters yelling your alarm's entry code to each other, across the crowded street outside. Would you be worried? If so, here's something that'll nag away at you about the insurance industry.

BCBS companies lead way in medical data breach battle

Friday, 03 August 2018 Insurance, PCI DSS Compliance

BCBS companies lead way in medical data breach battle
Healthcare identity theft and fraud is a fast-growing threat in the US, but some insurance organizations are getting the diagnosis spot on and the remedy is working.

How insurers can turn toxic overnight

Thursday, 27 September 2018 Insurance

How insurers can turn toxic overnight
Are US insurance companies in danger of shooting themselves in the foot? Even the best of brands are at risk — if they get exposed in one vital area of customer care.

Insurers how to de-risk your home-based agents.

Wednesday, 05 September 2018 Insurance, PCI DSS Compliance

Insurers how to de-risk your home-based agents.
How can insurers boost their agility by hiring more at-home agents to handle calls without compromising data security? For forward-thinking companies there is an answer.

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Understanding a #customer's issue over the phone can be difficult without being able to see what they are experiencing, but with Eckoh's Co-Browsing solution, #contactcentre agents can view the customer's screen and can also share their own. bit.ly/2LZ6GzI
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Reassure your #customers that you care and will be in touch by deploying our Call-Back solution in your #ContactCentre. With Call-Back, you don't have to risk losing disheartened customers to your competitors. bit.ly/2LZ6GzI #calls

Eckoh (@Eckoh)

RT @proactive_UK: $ECK Eckoh PLC 'open to an acquisition' as it sees new business growth hit record levels tinyurl.com/y33trxbw via @pro