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The latest thinking from Eckoh

Omnichannel

Chatbots - what’s there to be scared of?

Monday, 13 November 2017 Engagement, Omnichannel

Chatbots - what’s there to be scared of?
Fear is a funny thing. Sometimes it can drive us forward to get us out of danger and sometimes it can hold us back, crippling our decision making and preventing creativity and innovation.

Chatbots - what’s there to be scared of?

Wednesday, 31 October 2018 Engagement, Omnichannel

Chatbots - what’s there to be scared of?
Fear is a funny thing. Sometimes it can drive us forward to get us out of danger and sometimes it can hold us back, crippling our decision making and preventing creativity and innovation.

Making friends with Chatbots

Tuesday, 30 January 2018 Engagement, Omnichannel

Making friends with Chatbots
It's suggested that we make friends with Chatbots because they never sleep. What else could they do for you?

PODCAST: Chatbots – what’s there to be scared of?

Tuesday, 29 January 2019 Engagement, Omnichannel

PODCAST: Chatbots – what’s there to be scared of?
Listen to the Ross Sampson discuss how Chatbots can bring real value to your contact center.

Why your website needs Web chat

Tuesday, 20 November 2018 Engagement, Omnichannel

Why your website needs Web chat
The world's retail websites can be divided into two camps those with Web chat, and those who haven't added it ... yet. So why is now the right time to open up a new channel to your customers?

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Consumers adore new technology — but criminals love it too. So what safety principles should innovative companies be taking to heart during October, European Cyber Security Month? Read the blog: bit.ly/2P9pBYt #cybersecurity #contactcentres
Eckoh (@Eckoh)

Eckoh (@Eckoh)

The Eckoh team are set-up and ready to meet you at the PCI Europe Community Meeting. Come and say hello to the team at booth #28! We would love to share insights and knowledge around secure payment solutions for your contact centre. #PCIEuropeCommunityMeeting #Dublin
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Every once-in-a-while it’s worth taking 20 minutes to spring clean those apps which have access to your social media data and most big sites make this easy, including: @Twitter, @Facebook, and @Google. #CyberSecurityAwarenessMonth #BeCyberSafe