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Omnichannel

Challenge #2 – Your self-service doesn’t have all the answers

Tuesday, 26 November 2019 Engagement, Omnichannel, Self-Service

Challenge #2 – Your self-service doesn’t have all the answers
Has your company deployed a self-service app for customers — but your contact center is still getting a constant stream of calls? When this happens, there's only one thing to do.

Chatbots - what’s there to be scared of?

Monday, 13 November 2017 Engagement, Omnichannel

Chatbots - what’s there to be scared of?
Fear is a funny thing. Sometimes it can drive us forward to get us out of danger and sometimes it can hold us back, crippling our decision making and preventing creativity and innovation.

Chatbots - what’s there to be scared of?

Wednesday, 31 October 2018 Engagement, Omnichannel

Chatbots - what’s there to be scared of?
Fear is a funny thing. Sometimes it can drive us forward to get us out of danger and sometimes it can hold us back, crippling our decision making and preventing creativity and innovation.

Is your Chat or Chatbot a top performing salesperson?

Tuesday, 02 June 2020 Omnichannel, PCI DSS Compliance, Self-Service

Is your Chat or Chatbot a top performing salesperson?
If you’re wondering how to get more sales or bill payments across the line, then the answer could reside with your Chat or Chatbot.

Making friends with Chatbots

Tuesday, 31 March 2020 Engagement, Omnichannel

Making friends with Chatbots
It's suggested that we make friends with Chatbots because they never sleep. What else could they do for you?

PODCAST: Chatbots – what’s there to be scared of?

Tuesday, 29 January 2019 Engagement, Omnichannel

PODCAST: Chatbots – what’s there to be scared of?
Listen to the Ross Sampson discuss how Chatbots can bring real value to your contact center.

Saving Christmas from the Contact Center of Doom

Tuesday, 10 December 2019 Contact Center, Omnichannel

Saving Christmas from the Contact Center of Doom
Dramatic news, just in from the North Pole: Christmas is under threat — from the Contact Center of Doom. So what can be done? We sent our reporter, Holly Frost, to find out ...

Why your website needs Web chat

Tuesday, 20 November 2018 Engagement, Omnichannel

Why your website needs Web chat
The world's retail websites can be divided into two camps those with Web chat, and those who haven't added it ... yet. So why is now the right time to open up a new channel to your customers?

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Find out the critical next steps to ensuring security for your remote workers involving your people, processes and technology. #contactcentres #securepayments #eckoh bit.ly/2D7QLLx
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Eckoh had an excellent performance in the year, with double digit revenue and profit growth as well as record order levels for a second year running. #contactcentres #paymentsecurity bit.ly/30NSO0U
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Find out about the 5 lessons learned from COVID-19 for contact centre resilience. bit.ly/3cPDxz3