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Skills on tap for contact centers in the utilities sector

Monday, 11 February 2019 Utilities

Skills on tap for contact centers in the utilities sector
Utilities companies face a vexing challenge: What happens when their supply of contact center employees runs dry? The predictions are worrying. But there is a solution.

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Eckoh (@Eckoh)

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Eckoh’s Knowledge Base can also provide contact centre agents with consistent and correct information to relay to customers when they are uncertain of an answer – improving customer service and efficiency. bit.ly/2Ek8VHv #contactcentres #customerservice
Eckoh (@Eckoh)

Eckoh (@Eckoh)

For second to none third-party support for your #Avaya systems, you can trust Eckoh to deliver. We offer 24 x 7 x 36 first-rate support and can help extend the life of your technology, allowing you to upgrade when you're ready! bit.ly/2VO3B9x #contactcentres
Eckoh (@Eckoh)

Eckoh (@Eckoh)

The key to getting your Digital Transformation journey right is to understand the customer experience and match the technology to it, not the other way around. Eckoh can help you with this: bit.ly/2oX62ru #digitaltransformation #contactcentres #customerservice