Blog

The latest thinking from Eckoh

Utilities

Skills on tap for contact centers in the utilities sector

Monday, 11 February 2019 Utilities

Skills on tap for contact centers in the utilities sector
Utilities companies face a vexing challenge: What happens when their supply of contact center employees runs dry? The predictions are worrying. But there is a solution.

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

At Eckoh we offer world-class third-party support for legacy #Aspect® systems. If you are worried about rising costs, falling service levels or being pushed to upgrade, get a lower cost, highly responsive service that extends the life of your systems. bit.ly/2YqhzMp
Eckoh (@Eckoh)

Eckoh (@Eckoh)

With the rise in e-wallet #payments for online purchases, the convenience and security of these alternative payment methods make them a popular option. With Eckoh, your #contactcentre can take e-wallet payments over the phone. #PayPal #GooglePay #ApplePay bit.ly/2WwdJnm
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Understanding a #customer's issue over the phone can be difficult without being able to see what they are experiencing, but with Eckoh's Co-Browsing solution, #contactcentre agents can view the customer's screen and can also share their own. bit.ly/2LZ6GzI