Contact Center Managed Services Without Hosting Challenges
Eckoh helps Contact Centers ensure their customer interaction solutions are highly used and always available.
A Managed Services offer for outsourced proactive and reactive operational support, without the challenge of moving to a hosted environment.
Eckoh has launched a Contact Center Managed Services offer that proactively monitors and responds to issues ahead of time managing customer interaction solutions, applications, vendors, integration points and the overall customer experience – Allowing you to concentrate on your business.
Benefits of the Managed Services objectives are:
- Increase customer retention
- Realize cost efficiencies
- Increase the quality of delivery
- Maintain system uptime targets
- Drive measurable productivity increases
- Increase revenue per customer
- Manage production system health through continuous monitoring and improvement
- Build subject matter expertise with skilled resources for the execution of scope activities
- Drive better outcomes through monitoring and measuring performance and the enforcement of SLAs
Eckoh can become a true part of any team – meeting regularly to review and optimize customer interaction solutions through the;
5 Stage Management Review Process
- Statistics Gathering – Collating information from system monitoring tools and populating it in to reports
- Report Analytics – Strategically investigating data to provide system status summary management review
- Option Advice – Present potential amends, optimise system performance and changes to match changing business needs
- ROI Modelling – Present a cost benefit analysis to determine level and speed of payback
- Recommendation/Consultancy –Designing, testing, implementing and supporting the required solutions
The Eckoh difference is having specific differentiators that make us stand out from the crowd: By extending ROI, transitioning of knowledge from resources currently supporting the engagement and increasing reliability / uptime.
Eckoh's Contact Center Managed Services pro actively monitor and respond to issues ahead of time managing customer interaction solutions applications, vendors, integration points and the overall customer experience – Allowing you to concentrate on your business.
Call us now on 1-866-258-9297
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