Eckoh Tackles Pain of Switching Contact Center Vendors

Companies can now avoid a ‘failed relationship backlash’ if they decide to switch to new contact center technology with a different vendor.

Eckoh is offering to provide short-term support for legacy systems, so companies are no longer at the mercy of their previous vendor in the vulnerable months leading up to a systems switchover.

Relationship Meltdown

Eckoh says its targeted support service will help companies to avoid the relationship meltdown that sometimes occurs when switching vendors. In particular, Eckoh believes the service will insulate procurement directors and call center operations managers from a host of problems.

“As far as the ‘jilted’ vendor is concerned, there’s usually no incentive to invest in the relationship any more,” says Tony Porter, Chief Marketing and Sales at Eckoh. “But worse still, there can be a backlash. This can sometimes lead to sky-high prices, penalties for extended support, frustratingly poor levels of service, and reduced uptime. Just when you’re focusing on getting your new solution up and running, problems with the old system become a major distraction and impact your business, users, customers, and your reputation.”

Staggering to the Finish Line

Eckoh explores the issues around switching vendors in a refreshingly direct solution guide called ‘Why juggling relationships when updating your contact center technology often ends in tears’. The guide suggests how to bridge the support gap in a smooth and cost-effective way. As a result, companies can focus instead on the challenges of implementing their new solution successfully.

The guide points out that it’s often possible to retire a legacy system on a high note – rather than simply staggering across the finish line. Subtle changes may help to achieve 99.99% uptime, all the way to a seamless transition. Highly flexible support contracts are available at short notice too.


Eckoh is offering to provide short-term support for legacy systems, so companies are no longer at the mercy of their previous vendor in the vulnerable months leading up to a systems switchover.

Relationship Meltdown

Eckoh says its targeted support service will help companies to avoid the relationship meltdown that sometimes occurs when switching vendors. In particular, Eckoh believes the service will insulate procurement directors and call center operations managers from a host of problems.

“As far as the ‘jilted’ vendor is concerned, there’s usually no incentive to invest in the relationship any more,” says Tony Porter, Chief Marketing and Sales at Eckoh. “But worse still, there can be a backlash. This can sometimes lead to sky-high prices, penalties for extended support, frustratingly poor levels of service, and reduced uptime. Just when you’re focusing on getting your new solution up and running, problems with the old system become a major distraction and impact your business, users, customers, and your reputation.”

Staggering to the Finish Line

Eckoh explores the issues around switching vendors in a refreshingly direct solution guide called ‘Why juggling relationships when updating your contact center technology often ends in tears’. The guide suggests how to bridge the support gap in a smooth and cost-effective way. As a result, companies can focus instead on the challenges of implementing their new solution successfully.

The guide points out that it’s often possible to retire a legacy system on a high note – rather than simply staggering across the finish line. Subtle changes may help to achieve 99.99% uptime, all the way to a seamless transition. Highly flexible support contracts are available at short notice too.


By: Eckoh Comms
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Posted by eckoh at 3:46 PM on Aug 5, 2015

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