Blog

The latest thinking from Eckoh

Can compliance be a catalyst for transformation?
Monday, 23 March 2020

In our latest webinar, Ashley Burton, Eckoh’s UK Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation?

PCI webinar 900

Get the latest insight on…

A decade of change

How the financial markets provide insight into how customer expectations arose and now drive business success.

Where compliance fits in

Understand the negative perceptions around compliance, counter them and build a strong case for compliance that helps improve customer service. Approaching compliance in a positive way by considering that if you’re going to make a change, look around and work how that change can be used to create better experiences or outcomes across your business – showing how compliance can add value.

Common concerns from contact centers…

Discover the common concerns that contact centers have around compliance and how to counter them.

PCI DSS vs GDPR

Understand the key differences between PCI DSS and GDPR and how both can add more value.

Can you take the best of both worlds?

Understand the differences between PCI DSS and GDPR and how you can use them to add value and get the best of both worlds by aligning goals for each. Embedding compliance into your organization, making it more engaging through training and leverage your investment to protect all forms of data.

On a final note, this is a chance to use change as an opportunity to improve customer experience, working together to create minimal disruption and eliminate risk. But, to make this truly work, and ease the burden you should choose a solution that gives you, and your customers, choice.

Reserve your place at the webinar. Even if you can't make the date or time, register anyway and we'll send you the on-demand link.

About the Author

Tera Marquardt

Tera Marquardt

Tera is an experienced marketing and sales strategist and has been with Eckoh since August 2019. Tera applies her analytics, marketing and sales coordination skills to build efficient and effective ways for the Eckoh US team to engage with its prospects, clients and other stakeholders.

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Home-working agents can still take secure payments. Eckoh is providing free consultative advice that can help you get up and running fast. We’re ready to help so get in touch. #heretohelp #contactcentre #remoteworking #PCIDSS eckoh.com/homeworking-so…
Eckoh (@Eckoh)

Eckoh (@Eckoh)

For free advice and guidance on how to maintain secure payment controls and PCI DSS compliance for remote/homeworking agents, contact us now. #contactcentre #remoteworking #homeworking #PCIDSS eckoh.com/homeworking-so…

Eckoh (@Eckoh)

Our latest webinar, by Ashley Burton, Eckoh’s Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation? Book your Webinar slot today! bit.ly/2wdUBj3