In our latest webinar, Ashley Burton, Eckoh’s UK Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation?
Get the latest insight on…
A decade of change
How the financial markets provide insight into how customer expectations arose and now drive business success.
Where compliance fits in
Understand the negative perceptions around compliance, counter them and build a strong case for compliance that helps improve customer service. Approaching compliance in a positive way by considering that if you’re going to make a change, look around and work how that change can be used to create better experiences or outcomes across your business – showing how compliance can add value.
Common concerns from contact centers…
Discover the common concerns that contact centers have around compliance and how to counter them.
PCI DSS vs GDPR
Understand the key differences between PCI DSS and GDPR and how both can add more value.
Can you take the best of both worlds?
Understand the differences between PCI DSS and GDPR and how you can use them to add value and get the best of both worlds by aligning goals for each. Embedding compliance into your organization, making it more engaging through training and leverage your investment to protect all forms of data.
On a final note, this is a chance to use change as an opportunity to improve customer experience, working together to create minimal disruption and eliminate risk. But, to make this truly work, and ease the burden you should choose a solution that gives you, and your customers, choice.
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