Support services Support Services: Extend the Life of Your Call Center

If you looked after your car as well as the airlines do their planes - it would go a million miles! Use our support services to show you how to treat your call center like an aircraft so you can handle millions more calls

If you looked after your car as well as the airlines do their planes – it would go a million miles! Use our support services to show you how to treat your call center like an aircraft so you can handle millions more calls.

Deliver World Class Service

We have a client who is delivering world-class award winning customer experience based on a blend of some cutting edge innovation and equipment from the 1990s. This is by no means an unusual scenario – it happens more often than you think.

Organizations tend to think about replacing existing technology (with the latest thing) rather than enhancing what they already have. Influenced by suppliers (who are keen to sell their latest products) often invest in new, instead of adding to stable platforms to deliver new services.

There are often very good reasons for the philosophy of rip and replace, however frequently we advise companies to look at enhancement rather than tearing down and starting again.

Support Services-The Benefits are Obvious

  • Better ROI through the longer platform life
  • Lower risk to Business as Usual and Customer Experience
  • Easier and faster implementation of new services by enhancement
  • Lower training costs
  • Better use of internal resources

If you’d like to talk to an independent company who are practiced in providing first class support services, and regularly aid organizations make the most of existing technologies as well and blending them with innovations, we are here to help.

To Find out What’s Practical –Contact us today

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Posted by eckoh at 2:33 PM on Nov 14, 2013

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