Imagine, you buy a car and you buy a three-year care plan so all your servicing and repairs are covered. After three years you opt for an extended care plan for another two years it's a bit more expensive, but the car is doing just what you need and…
A new study into the impact of a data breach makes explosive reading especially when you discover the true cost of losing customer trust. However, with the right solutions, organisations can diffuse the problem safely.
When a vendor announces the end of support for a contact center system or application you may feel the pressure to upgrade. But, going with the flow and upgrading brings its own set of risks. Here are some things to think about…
Almost every business has legacy technology. It makes perfect sense to extending its life. But it can also be a burden managing legacy systems that requires specialist knowledge. That knowledge may not be available from your original vendor nor from…
Ever thought third party contact center support was a bluff? After all, surely the vendor knows their product best and is therefore in the best place to support it – aren’t they? Well, think again, there’s more to this than meets the eye.
Agent desktops: Unified agent desktops: Ready to unleash some magic?
The right agent desktop can do magical things — transforming relationships between
businesses and customers, increasing loyalty and boosting sales. But what's the secret behind it all? You may be surprised.
Unified agent desktops: Why it's critical you aim high
Looking for a unified agent desktop for your contact center? If so, aim high: Some technology can only just manage to cope with the basics, while other solutions will deliver astonishing transformation.
PCI DSS: What's the cost of DIY compliance vs de-scoping?
Tackling PCI DSS compliance can feel like you're battling with hydra from Greek mythology ... the moment you think you’re making progress, the monster grows another head. So, is it time to hand the job to someone with more firepower?