Most of us hate petty rules and red tape, and if there’s no penalty for non-compliance we tend to turn a blind eye. But is PCI DSS something that merchants can ignore — or does neglect come at a devastating price?
The year ahead has been proclaimed the Year of the Dog, according to the Chinese zodiac. So will your contact center take a leap forward in 2018 or be among those whimpering in the background? Here are five ways to tell...
The iPhone X has arrived — 10 years since Apple launched its first iconic handset. Today, contact centers should learn a simple truth from the device's runaway success: It's possible to have your cake and eat it.
Need to escape - from a 'forced' contact center upgrade?
"You can take it or leave it!" Ever had that said to you? Maybe the last time it happened was after you complained about a terrible meal at a roadside diner? But have you ever heard it from your contact center technology vendor?
What's yours called — Siri, Alexa or something else? Soon, most businesses will have a chatbot, whirring away alongside human contact center agents. In fact, all the tech you need is now within easy reach.