Recently, Visa Europe launched its Private BIN (Bank Identification Numbers) range for organizations that want to create internal identifiers. These have the same format as Visa Primary Account Numbers (PANs) but will never be used in the ‘real…
Contact Center Migration: Help! Aliens have taken over!
Ever seen the cult movie Invasion of the Bodysnatchers? The film’s heroes discover that humans are being taken over…one-by-one…by aliens. Their friends look exactly the same as before. But now they behave very differently.
In this blog we discuss the phrase "Because Your Call is Important to Us", as it does not always ring true as organizations look to just “handle” the calls in the most inexpensive way- normally via IVR.
Customers are increasing their use of multiple channels such as email, web and chat—often in tandem—for business dealings, growing the number of interactions and driving the traditional contact center to become a customer experience media center.
Target Breach Highlights the Importance of PCI DSS Compliance
While the US retail industry is reeling from what has been declared by some as the ‘worst breach in history’, the payment breach at retail giant Target has put a very real perspective on the importance of PCI DSS compliance.