News

Latest news and announcements

Digital Transformation for the Insurance sector at BIBA 2019 stand C83
Monday, 08 April 2019

Posted in

Engagement

Eckoh Experience Portal enables digital transformation for the Insurance sector

Insurance 900

Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, will be showcasing its innovative Experience Portal at the BIBA 2019 conference in May. As a regular BIBA exhibitor, Eckoh’s solutions are a good fit for insurance organisations seeking to embrace what technology can bring to digital transformation. 

With transformation projects being a high priority this year most organisations will be considering whether they have all the skills in-house or whether it would be more sensible to work with a partner with specialist capabilities to help them achieve their goals.

As the theme of this year’s BIBA conference is ‘Leading the Way’ one topic of discussion will be how technology can help the sector overcome current challenges. One such challenge is being able to offer the customer their channel of choice because that is what drives their selection of an insurance company. They expect to be able to engage with you whenever and whenever they want to and on their preferred device. This can be difficult to deliver if you have lots of legacy solutions strung together from different suppliers.

For this reason, Eckoh created its Experience Portal to allow organisations to access a full range of solutions from omnichannel, self-service and secure payments – all from one cloud-based portal. Insurers will be able to take the solutions they need today and simply add new channels and tools as they are needed so they can always be at the forefront of customer engagement. Being able to have this suite of solutions available from one supplier will not only ease the management of digital transformation but will also be more cost effective and bring a greater return on investment.

As card payments are a key element in the provision of any insurance service – whether online or over the phone – the need to comply with the Payment Card Industry Data Security Standard (PCI DSS) is a top priority across the sector. Eckoh are a leading provider of solutions for businesses to achieve, and maintain, PCI DSS compliance and have been a PCI DSS level 1 Service Provider since 2010. Eckoh’s understand the challenges contact centres face because they have faced those same challenges themselves in their own contact centre. They use their own secure payment and engagement solutions, so they know that they work.

Eckoh have an enviable list of insurance sector clients that include Legal & General, NFU Mutual, Covea Insurance, Chaucer Insurance, AXA, Aviva and Target Group, so why not come along to stand C83 and talk to us about how we can help you overcome your challenges from full digital transformation to customer engagement or secure payments.

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it.

About the Author

Claire Lynam

Claire Lynam

Marketing Manager Claire is a senior marketing, communications and PR professional with proven success in making the complex simple. Claire has transformed external, corporate and internal communications, content, PR, media relations, design, digital, brand awareness and marketing for professional services, IT and other B2B sectors.

Connect with us on LinkedIn

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

As a result of the revised Markets in Financial Instruments Directive (#MiFID II), anyone involved in giving advice that may lead to a trade or investment must record their calls and securely archive them for up to 5 years. Read more: bit.ly/2Wbikat #contactcentre
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Will your online sales nosedive when #PSD2 and #SCA hit home from September 14? The fears are real. But it's possible for merchants to prevent carts from getting abandoned — and even grow their business. bit.ly/2IQSkN0
Eckoh (@Eckoh)

Eckoh (@Eckoh)

When #Avaya announced they would be ending their support for their legacy systems, a lot of organizations felt like their investments in these products would go to waste, but with Eckoh, you can get first-rate third-party support. Read more: bit.ly/2VO3B9x #contactcentre