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Peninsula Group choose Eckoh CallGuard for securing payments
Wednesday, 24 October 2018

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Wins-Renewals

Eckoh has won a contract with the Peninsula Group (Peninsula) to provide CallGuard to secure their contact center payments.

Penninsula Group deal 900

Eckoh (AIM: ECK), the global provider of Secure Payment products and Customer Contact solutions has won a contract with the Peninsula Group (Peninsula) to provide CallGuard to secure their contact center payments.

Peninsula is a global business services specialist founded in 1983 that is focused on supporting small businesses in the UK, Ireland, Australia, New Zealand and Canada. It has grown from offering employment law services to a portfolio today that comprises insurance, health and safety, HR, and employee wellbeing.

As Peninsula has grown and acquired other businesses the volume of Card-Not-Present payments being made through their contact center has significantly increased. As a result of this Peninsula needed to be compliant with the Payment Card Industry Data Security Standard (PCI DSS) to continue taking card payments over the telephone. To help them achieve this Eckoh will implement its CallGuard Hosted solution, that prevents sensitive payment card data from entering the contact center systems. As a result, the solution will de-scope the entire contact center from the scope of the PCI DSS audit, making compliance simpler and maintainable every day.

Carl Lancaster, Group Head of Collections at Peninsula Group says, “The security of our client’s payment information is of critical importance to us, as is protecting our agents and our business from the risk of a data breach. Now, with CallGuard, there is no sensitive information in our systems so there’s no value to anyone seeking to misuse our data.”

Mark Holmes, Head of Sales at Eckoh commented, “We’re delighted to be working with Peninsula Group to safeguard its reputation and clients’ trust. With the incidence of card data theft rising and data protection regulation increasing, it’s vitally important for businesses to show they are taking their data security seriously and implement a solution. Eckoh’s CallGuard solution is simple, effective and fast to deploy and will deliver the results that Peninsula is looking for.”

 

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Peninsula Group: www.peninsulagrouplimited.com

About the Author

Tony Porter

Tony Porter

Head of Global Marketing Tony has over 30 years’ experience in sales, marketing and business development and currently leads these activities for Eckoh in both the US and UK markets and across all sectors. Tony’s role focuses on helping contact centers to improve their customer engagement, making them convenient and secure for consumers to use. He understands the challenges organizations face around PCI DSS compliance and how to make the Omnichannel contact center experience a satisfying reality. He is a regular speaker at events on topics such as PCI DSS, GDPR, contact center technology, IVR solutions, self-service, secure payments, marketing and business development.

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