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Latest news and announcements

Significant US Contract Win

Monday, 01 July 2019 Wins-Renewals

Significant US Contract Win
Three-year Coral contract worth $3.8m

Eckoh and Ideal Shopping at the Retail Systems Awards ceremony

Friday, 28 June 2019 Awards & IP

Eckoh and Ideal Shopping at the Retail Systems Awards ceremony
Eckoh and Ideal Shopping join leading retail organizations to celebrate the positive impact technology is making on customer engagement

Quality and Security Standards renewed for Eckoh

Tuesday, 28 May 2019 Awards & IP

Quality and Security Standards renewed for Eckoh
Eckoh have achieved re-certification to the ISO 9001 and ISO 27001 Standards

Best Contact Center Solution Judges' Award goes to Eckoh's CallGuard

Friday, 24 May 2019 Awards & IP, PCI DSS Compliance

Best Contact Center Solution Judges' Award goes to Eckoh's CallGuard
Eckoh wins the Judges' Award for the Best Contact Center Solution at the annual Card Not Present (‘CNP’) Awards 2019.

Eckoh and Ideal Shopping Direct Shortlisted for Retail Systems Award

Tuesday, 09 April 2019 Awards & IP, Products & Partners

Eckoh and Ideal Shopping Direct Shortlisted for Retail Systems Award
Eckoh and Ideal Shopping’s customer engagement partnership is recognised for the Multi-Channel Solution of the Year at the 2019 Retail Systems Awards

allpay and Eckoh celebrate the success of their syndicated PCI DSS payment solution

Tuesday, 09 April 2019 PCI DSS Compliance, Products & Partners

allpay and Eckoh celebrate the success of their syndicated PCI DSS payment solution
Eckoh and its partner, allpay, have been marking the success of another new syndicate member for its Call Masking secure payment solution – CallGuard.

Digital Transformation for the Insurance sector at BIBA 2019 stand C83

Monday, 08 April 2019 Engagement

Digital Transformation for the Insurance sector at BIBA 2019 stand C83
Eckoh Experience Portal enables digital transformation for the Insurance sector

De-scoping your contact center - what vendors won't tell you

Monday, 11 March 2019 PCI DSS Compliance

De-scoping your contact center - what vendors won't tell you
How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes prove tricky.

Two new US patents to be granted

Monday, 11 March 2019 Awards & IP

Two new US patents to be granted
Further validation of Eckoh’s continued innovation in contact center technology

Strong Contract Momentum Continues

Monday, 04 March 2019 Wins-Renewals

Strong Contract Momentum Continues
Eckoh continues to experience strong contract momentum, with more than $13.25m in contract value secured since the half year (30th September 2018).

Two PCI Excellence Awards for Eckoh in 2019 for PCI DSS and Innovation

Friday, 25 January 2019 Awards & IP

Two PCI Excellence Awards for Eckoh in 2019 for PCI DSS and Innovation
For the first time, the Awards included two categories. A PCI DSS/GDPR and a Payment Security & Innovation Award, with Eckoh being named a winner in both.

Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution

Friday, 21 December 2018 Wins-Renewals

Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution
Eckoh announces it has signed a new contract with Vue Entertainment to transform their contact center operation.

Eckoh insight to PCI SSC Protecting Telephone-Based Payment Card Data

Thursday, 29 November 2018 PCI DSS Compliance

Eckoh insight to PCI SSC Protecting Telephone-Based Payment Card Data
Cam Ross, Director of Payments Strategy at Eckoh welcomes the publication of this updated guidance document.

Peninsula Group choose Eckoh CallGuard for securing payments

Wednesday, 24 October 2018 Wins-Renewals

Peninsula Group choose Eckoh CallGuard for securing payments
Eckoh has won a contract with the Peninsula Group (Peninsula) to provide CallGuard to secure their contact center payments.

Eckoh makes global secure payment available to contact centers via the NICE inContact CXexchange marketplace

Friday, 19 October 2018 Products & Partners

Eckoh makes global secure payment available to contact centers via the NICE inContact CXexchange marketplace
Eckoh has joined the NICE inContact DEVone program to help contact centers make customer payments more secure and compliant.

Eckoh shortlisted for Security Vendor of the Year Award

Tuesday, 09 October 2018 Awards & IP

Eckoh shortlisted for Security Vendor of the Year Award
Eckoh named as a finalist for Security Vendor of the Year - Enterprise Award at the Computing Security Excellence Awards 2018.

Eckoh leads the way with nine years’ consecutive PCI DSS accreditation

Monday, 08 October 2018 Awards & IP, PCI DSS Compliance

Eckoh leads the way with nine years’ consecutive PCI DSS accreditation
Once again Eckoh receives its Attestation of Compliance (AOC) to the Payment Card Industry Data Security Standard (PCI DSS).

Significant US contract win worth $7.4m

Monday, 01 October 2018 Wins-Renewals

Significant US contract win worth $7.4m
Eckoh has won its largest ever secure payments contact - a two-year contract worth $7.4m to provide secure payment solutions to one of the largest corporations in the United States

Eckoh shortlisted for Anti Fraud/Security Initiative Award

Friday, 24 August 2018 Awards & IP

Eckoh shortlisted for Anti Fraud/Security Initiative Award
Eckoh's entire PCI DSS compliant Secure Payments Portfolio has been shortlisted for a 2018 Payments Award.

Eckoh’s Secure Payment Portfolio recognized for Compliance Technology Award 2018

Wednesday, 15 August 2018 Awards & IP

Eckoh’s Secure Payment Portfolio recognized for Compliance Technology Award 2018
Eckoh named as a finalist for the Compliance and Regulatory Technology award at the Credit & Collections Technology Awards 2018.
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Eckoh (@Eckoh)

At Eckoh, our third-party #Aspect® support offers the following benefits: ✔ 30%-40% reduction in cost of support ✔ Keeping your systems going for longer ✔ Better support at a lower cost ✔ Maximising your technology investment ✔ Not forced to upgrade bit.ly/2YqhzMp
Eckoh (@Eckoh)

Eckoh (@Eckoh)

At Eckoh, our third-party #Aspect® support offers the following benefits: ✔ 30%-40% reduction in cost of support ✔ Keeping your systems going for longer ✔ Better support at a lower cost ✔ Maximising your technology investment ✔ Not forced to upgrade bit.ly/2YqhzMp
Eckoh (@Eckoh)

Eckoh (@Eckoh)

The team at Eckoh were enlisted to provide Peninsula Group (a business services specialist) with a #CallGuard hosted solution to prevent sensitive data from entering or being stored in the #contactcentre’s systems. Helping them achieve PCI DSS compliance: bit.ly/2Kq44Xq