Do Contact Centers Still Take Calls?
Call centers have quickly become contact centers, and customers expect to be able to get in touch with businesses in ways which are convenient to them. Find out why this transformation has taken place, and what your business should be doing to meet customer expectations.
Eckoh's Range of PCI DSS Compliant Solutions
Eckoh offers the largest range of secure payment solutions for your organization. Whatever your compliance needs, we have a product that will enable you to take customer card payments over the phone, web or mobile, without fraud risk.
CallGuard Audio Tokenization
No integration required with existing systems or processes for your telephone payments.
CallGuard Audio Tokenization removes your entire call center environment from the PCI DSS audit scope.
The Easy to Implement Call Center Solution for PCI Compliance
CallGuard makes your call recordings, agents and the entire call center environment secure and PCI compliant. Eliminate fraud and risk instantly.
The Most Effective Way to Secure Your Entire Call Center Environment
CallGuard Hosted prevents any cardholder data from entering your contact center environment. This means agents, desktops, systems and networks are taken completely out of PCI Compliance scope, saving you time, money and resources.
Automated 24/7 PCI DSS Compliant Payments
EckohPAY is an automated PCI DSS compliant payment system that enables your customers to make card payments securely over the phone, on the web, via SMS or with a smartphone.
Can You Afford to Be the Next Headline?
Several high profile companies have recently become the target of hackers and lost millions of customers credit card details.
Customers relay card information to your company every time they pay for goods and services. Eckoh offers all the tools you need to eliminate the risk of data breaches at your organization.
The Future of Customer Service
Consumers are becoming more self-sufficient. Subsequently, Customer Service departments are introducing more ways for their customers to self-help when making orders and purchases. These include automated call options (using menus), speech recognition systems, email responses and web forms for feedback. Agents are now being viewed as trusted advisors and are increasingly being contacted for complex inquiries. Combining all these elements to create a seamless, multi-channel customer experience is the challenge businesses are now facing.