Approach

What's different about our approach? The answer is simple: We're interested in your success. And it really shows.

Want a Lasting Business Partnership?

Eckoh has a long history in providing first-class, design and deployment solutions along with excellent client service. We develop mutually-rewarding business relationships for the long term, reflected by client retention rates that exceed 98%.

We care for every client's business — as if it were our own. We work hard to truly understand your challenges. And we think and act like business partners, not technical advisors.

Approach

We Represent a Refreshing Change

Our approach focuses on your business goals, rather than restricting you to fitting around a product or any vendor roadmap. We're dedicated to working alongside you and providing advanced capabilities, practical solutions and highly-responsive support at every stage of the contact center lifecycle.

Unlike many technology vendors, once we deploy a solution, we don't just walk away. We'll meet regularly with you to report and review its performance, making recommendations to improve and develop it further.

With Our Help You Can:

  • Transform Effortlessly: We can enhance your current environment quickly and easily.
  • Reduce Risk, Cost and Complexity: We can de-scope key areas of your contact center.
  • Boost Your Security: You can achieve PCI DSS compliance — and avoid the compromise of pause and resume.
  • Meet Your Needs: One size does not fit all, we have a range of solutions for a variety of needs.
  • Deliver Better Experiences: We can keep your customers in direct contact with agents for 100% of the call.
  • Protect Your Future: Our payment solutions work with all current call recorders and telephony.
  • Get PCI DSS Level 1 SAQ A Compliance: We have the only solution and we’ll be your guide through the process.
  • Minimize Integration Issues: We're experts in PCI, telephony and integration.
  • Discover: Our unique TQ process captures your systems and processes.
  • Install Quickly: Our basic solution can have you up and running in weeks.
  • Keep it Local: Our global footprint ensures local presence and support.

    • We'd Love to Help You!

    Discover how Eckoh can help you to deliver a better, end-to-end customer experience.

    Download the PDF About Eckoh for further insight.

    Contact our friendly experts on:

    1-866-258-9297

    Email Us