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Approach

What's different about our approach? The answer is simple: We're interested in your success. And it really shows.

Want a Lasting Business Partnership?

Eckoh has a long history in providing first-class, design and deployment solutions along with excellent client service. We develop mutually-rewarding business relationships for the long term, reflected by client retention rates that exceed 98%.

We care for every client's business — as if it were our own. We work hard to truly understand your challenges. And we think and act like business partners, not technical advisors.

Approach

We Represent a Refreshing Change

Our approach focuses on your business goals, rather than restricting you to fitting around a product or any vendor roadmap. We're dedicated to working alongside you and providing advanced capabilities, practical solutions and highly-responsive support at every stage of the contact center lifecycle.

Unlike many technology vendors, once we deploy a solution, we don't just walk away. We'll meet regularly with you to report and review its performance, making recommendations to improve and develop it further.

With Our Help You Can:

  • Transform Effortlessly: We can enhance your current environment quickly and easily.
  • Reduce Risk, Cost and Complexity: We can de-scope key areas of your contact center.
  • Boost Your Security: You can achieve PCI DSS compliance — and avoid the compromise of pause and resume.
  • Meet Your Needs: One size does not fit all, we have a range of solutions for a variety of needs.
  • Deliver Better Experiences: We can keep your customers in direct contact with agents for 100% of the call.
  • Protect Your Future: Our payment solutions work with all current call recorders and telephony.
  • Get PCI DSS Level 1 SAQ A Compliance: We have the only solution and we’ll be your guide through the process.
  • Minimize Integration Issues: We're experts in PCI, telephony and integration.
  • Discover: Our unique TQ process captures your systems and processes.
  • Install Quickly: Our basic solution can have you up and running in weeks.
  • Keep it Local: Our global footprint ensures local presence and support.
  • We'd Love to Help You!

    Discover how Eckoh can help you to deliver a better, end-to-end customer experience.

    Download the PDF About Eckoh for further insight.

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    Is Eckoh Right for Me?

    Leading companies around the world rely on us. Find out why they choose Eckoh.

    GET MY GUIDE TO ECKOH

    What will it Cost?

    Would you like some indicative pricing on any of our solutions? Just ask away.

    GET A QUOTE

    • PCI Compliance
      • Agent Assisted Payments
      • IVR Payments
      • Web & Mobile Payments
      • Help with PCI DSS
      • EU GDPR
    • Operational Solutions
      • Third Party Support
      • Productivity
      • Transition
    • Clients
    • Resources
      • News & Press
      • Case Studies
      • Blog
      • Videos & Demos
      • Product Guides
      • White Papers & Books
      • Weekly News Brief
      • Events
    • Why Eckoh?
      • Approach
      • Leadership Team
      • Partners
      • Awards

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