News

Latest news and announcements

Significant US contract win worth $7.4m
Monday, 01 October 2018

Posted in

Wins-Renewals

Eckoh has won its largest ever secure payments contact - a two-year contract worth $7.4m to provide secure payment solutions to one of the largest corporations in the United States

Eckoh, the global provider of secure payment products and customer contact solutions, is pleased to announce that it has won a two-year contract worth $7.4m to provide secure payment solutions to one of the largest corporations in the United States.

The contract was won in a competitive tender process.

Eckoh will implement its patented CallGuard tokenisation solution across the client’s entire US organisation; protecting card payments made in its extensive contact centre facilities and automated systems, thereby assisting the client to become compliant with the Payment Card Industry Data Security Standard (“PCI DSS”).

Eckoh's tokenisation process automatically replaces real card payment data or other personal data such as Social Security numbers with valueless 'placeholders' thereby encrypting and protecting customers’ sensitive data. These placeholders can flow safely through a client’s IT environment and contact centre infrastructure, reducing the risk of hacking and ensuring employees are not exposed to customers' sensitive information.

The solution is expected to go live in the final quarter of this financial year and will therefore make a modest financial contribution to FY19, with the majority being recognised in the following two financial years thereby supporting the Group’s future pipeline.

Nik Philpot, Chief Executive Officer of Eckoh, said: “We are delighted to have won our largest ever secure payments contract and with such a prestigious client. This win illustrates our market leading position in US secure payments and the scale of the opportunity for Eckoh.

“This contract also validates our strategy to focus on the largest enterprise contracts in the US, who recognise Eckoh’s proven expertise in contact centre security – delivering carrier grade solutions on time and on budget, supported by a highly experienced team in territory.”

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

About the Author

Tony Porter

Tony Porter

Head of Global Marketing Tony has over 30 years’ experience in sales, marketing and business development and currently leads these activities for Eckoh in both the UK and US markets and across all sectors. Tony’s role focuses on helping contact centres to improve their customer engagement, making them convenient and secure for consumers to use. He understands the challenges organisations face around PCI DSS compliance and how to make the Omnichannel contact centre experience a satisfying reality. He is a regular speaker at events on topics such as PCI DSS, GDPR, contact centre technology, IVR solutions, self-service, secure payments, marketing and business development.
Connect with us on LinkedIn

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh is attending the 2019 North America Community Meeting at the Vancouver Convention Center West on September 17- 19th. #PCISSC Come and find us at booth #6 to find out about our secure payment solutions for contact centers. events.pcisecuritystandards.org/vancouver-2019/
Eckoh (@Eckoh)

Eckoh (@Eckoh)

With #EckohPAY, all customers have to do is navigate through the Interactive Voice Response (#IVR) by asking ‘pay my bill please’ to securely enter their card details. This saves valuable customer and agent time and is PCI DSS compliant. Find out more: bit.ly/2WhIwnX
Eckoh (@Eckoh)

Eckoh (@Eckoh)

It can be difficult to talk customers through an online problem if you cannot see what it is. This is where Eckoh's co-browsing solution comes in! Contact centre agents and customers can share screens for better clarity and advice: bit.ly/2LZ6GzI #contactcentres

  • icon facebook
  • icon twitter
  • icon linkedin
  • icon youtube

Latest News Items