Eckoh is the market leader for Contact Centre Security and Transformation

Global brands partner with Eckoh to transform customer engagement and to secure their data

How we can help

Telephone Payment

Achieve, and maintain, PCI DSS compliance and minimise risk for every payment taken over the telephone.

Automated Payments

Enable your customers to pay at any time of day, or night, with automated secure payments.

Web Chat Payments

Don’t risk losing your sale at the last moment, let customers pay securely in the Web Chat session.

Self-Service customer engagement

Allow customers to sort things out for themselves – when it’s convenient to them using Self-Service solutions from IVR to Chatbots.

Omnichannel customer engagement

From Web Chat to Co-Browsing and Messaging – offer seamless engagement and the ability to channel shift for superior customer experience.

See how we've helped other companies

Web Chat and Call-Back deliver BMW’s ‘truly genius’ online support options

I think what surprised us the most, was the percentage of customers wanting to engage with us via web chat. Whilst not replacing existing and established communication methods, it made, and continues to make, a massive contribution towards making the BMW brand as accessible as possible to our customers.
Paul Kester at BMW UK

Read more about how we helped BMW
Securing telephone payments safeguards personal and payment data and minimises risk

Eckoh was the only business to use its own technology in-house within its own contact centre to process payments on behalf of its clients. This was a clear differentiator for us and we believe CallGuard will be a great answer to many of our clients’ PCI challenges.
Nick Peplow at allpay

Read more about how we helped allpay
Harnessing automated Self-Service to help customers get what they need, when they need it

What is paramount to us is the delivery of excellent customer service to the general public. Eckoh’s industry leading technology will deliver this and enable us to ensure that calls are directed to the right place, first time and provide a quick, convenient and positive experience.
Will Judge, Head of Future Ticketing, Transport for London

Read more about how we helped Transport for London

PCI DSS Compliance

Your Contact Centre is under attack - why you need to rethink your PCI strategy

Self-Service Customer Engagement

Be open 24x7x365 so customers can engage whenever it suits them

Digital Transformation

How you can work better faster and more efficiently. Bring together customers, technology and eco systems to best effect

Eckoh Experience Portal

Making Omnichannel customer engagement a reality. One portal makes life so much easier – for your agents, your business and your customers

Why Eckoh

Eckoh is a technology business. We live it, breathe it and innovate with it. We’re even possibly a bit geeky but that’s our recipe for success. We stay ahead of the technology curve to create uniquely simple solutions to meet our customers’ needs.

We bring people and technology together to deliver superior customer engagement solutions that improve customer experiences, increase sales and protect sensitive payment and personal data.

Find out what makes Eckoh tick

Latest News & Press

Tuesday, 07 January 2020 Eckoh joins the Five9 App Marketplace as the first Secure Payments provider

Five9’s customers set to benefit from Eckoh’s market leading secure payment solutions

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Latest Blog

Tuesday, 14 January 2020 Challenge #4: Customers get stuck serving themselves

If your customers hit problems that stop them from purchasing online or completing important information, can you step in heroically — and save the day? Every company needs a lifeguard.

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