Secure every customer interaction.

Protect sensitive data across all contact center touchpoints including voice, chat, AI and digital channels.

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The Only Platform Built to Secure Agentic AI

Stop choosing between AI speed and data security. Our technology acts as the essential safety layer, allowing Agentic AI to process payments and manage sensitive PII while maintaining a bulletproof HIPAA and PCI DSS compliant posture in your voice or chat channel.

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The Trust Gap: Winning the Battle at the Checkout.

True security goes beyond checkboxes; it requires a deep understanding of the psychological "Trust Gap" at the moment of payment. This white paper provides the roadmap to closing that gap, ensuring your payment solution deliver both safety and speed.

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Why Eckoh?

Protecting customer data everywhere

Discover secure solutions

Enterprise engagement

Trusted by global enterprises with the highest security requirements.

Enterprise customers:

200+

Secure transactions

Processing more than $1 billion in transactions each year.

Yearly transactions:

1 bn+

Transforming PCI DSS

Certified as a PCI DSS Level 1 Service Provider for over 16 years.

Years certified:

16 Years

Discover secure solutions

We help leading global brands secure customer interactions and payments across voice, chat, AI, and digital channels. With decades of experience, we protect sensitive data, ensure compliance, and enhance customer experience without disrupting operations.

Secure Engagement Platform

Where security becomes a strategic advantage

Platform

Eckoh’s secure customer engagement platform for human and AI agents delivers industry-leading solutions that keep organizations PCI DSS compliant while driving efficiency, reducing costs, and transforming contact centers into revenue generators.

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Security & Compliance

Descope your contact center from PCI DSS and meet customer expectations with Eckoh’s secure payment solutions.

Voice: Secure voice payments over the phone
Digital: Payment links that allow the agent to stay in contact
Chat: Payment UI directly in the chat interface
Self-Service IVR: Automated secure payments via IVR
Embeddable Payments: Secure website payments

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Secure AI

Resolve routine queries, process secure payments 24/7, and free teams to focus on complex, high-value interactions

Conversational AI Agents: Process and secure payments in voice and chat
AI Summaries: Summaries of your calls automatically generated for analysis
AI Payments: Use with your existing conversational AI agent

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Operational Insights

Monitor, record, and analyze every interaction with real-time tools built for secure, modern contact centers

Virtual Floor: Live contact center overview of human and AI agents
Secure Recording: Cloud call recording
Real-Time Transcription: Transcribe live calls from human and AI agents

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Integration Partners

Partner integrations build on trust, delivering secure, seamless customer engagement experiences.

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Industry-Specific Solutions

Tailored secure solutions solving industry-specific challenges across healthcare, financial services, retail, and more.

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Security at the highest standards

Eckoh holds accreditations from globally recognized standards and certification organizations. Our commitment to operational integrity and the highest security standards gives you confidence that every customer interaction is protected.

Trusted by 200+ global enterprises.
Over 1 billion secure interactions every year.
PCI DSS Level 1 Service Provider since 2009.

Case Study

Kingfisher’s Strategic Payment Security Journey with Eckoh: A Decade of Partnership and Innovation

Retail & Hospitality

Kingfisher partnered with Eckoh to secure payments across B&Q and Screwfix contact centers. Over the past 10 years, Eckoh has helped maintain PCI compliance, support major transitions, and align payment security with business goals, without disrupting customer experience.

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Case Study

Securing payments and lowering risk using CallGuard

Eckoh enables Banner Health to secure payments across multiple payment applications and environments plus removes the need for encrypted payment devices in the home workplace.

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Case Study