Make Every Contact Centre Experience Satisfying and Secure

Do you want to delight your customers by giving them a more personal, satisfying and secure contact centre experience? If so, you've come to the right place.

At Eckoh, we specialise in meeting the challenges and opportunities you face around deploying, managing, optimising, migrating and supporting contact centres.

We're experts in multi-channel service, PCI DSS compliance and integration, with over 20 years of award-winning experience in contact centres.

Whatever your efficiency challenges - we can help! Whether you're based in London, New York, Paris, Tokyo, Singapore, Toronto or any number of locations.

Discover what's refreshingly different about Eckoh. Scroll down to see what we can do for your business.

The PCI DSS Definitive Guide

Free eBook:
The Definitive Guide to PCI DSS Compliance

What can you do to protect your customers, their data and your reputation? What do the letters 'PCI DSS' mean? And how much of a guarantee do they provide, if any?

What Do You Want to Do Today?

With our expertise, you can transform contact centre operations, deliver a better customer experience across every channel, boost agent productivity, reduce operational costs and maximise security.

We'll join up your customer channels, enabling your agents and processes to manage the customer journey, from one contact to the next. We've made it possible using phone, web and mobile automation.

Customer Engagement

Empower your customers to self-serve and control their journey through phone, web and mobile channels. Improve customer satisfaction rates and reduce your operational costs.

Customer Engagement

Empower your customers to self-serve and control their journey through phone, web and mobile channels. Improve customer satisfaction rates and reduce your operational costs.

Remove the burden of managing card payments from your agents, systems and processes. Our PCI DSS Level 1 status means our clients trust us to process over $1 billion in card payments annually.

PCI Compliance

Remove your contact centre from the audit scope for PCI DSS compliance. Protect sensitive customer data, tackle the risk of payment fraud risk — and get total peace of mind.

PCI Compliance

Remove your contact centre from the audit scope for PCI DSS compliance. Protect sensitive customer data, tackle the risk of payment fraud risk — and get total peace of mind.

We provide all your back-end operational needs, from giving your legacy systems a new lease of life, to providing your agents with an exciting desktop console to unify your customer engagement and multi-channel operations. You may also like our social media monitoring and management tool, bringing your contact centre right up to date.

Operational Solutions

Want your contact centre systems and processes to be more efficient? We'll save you money, time and effort, making sure you get the most out of your contact centre operations.

Operational Solutions

Want your contact centre systems and processes to be more efficient? We'll save you money, time and effort, making sure you get the most out of your contact centre operations.

We're the Refreshing Alternative, with a 100% Success Rate

Whether you want to improve your contact centres efficiency, security or innovation, or to support and develop existing systems, Eckoh can help you meet your customer service and PCI compliance targets. We'll meet regularly with you to review performance, making smart recommendations to improve and develop further. In fact, our advanced capabilities, practical solutions and highly-responsive support provide what you need at every stage of the contact centre lifecycle.

We're always thinking dozens of steps ahead, looking out for the future of your business. Don’t just take our word for it, for over 20 years our customers have trusted us to provide all their complex contact centre needs, see what they have to say about us…

See What Our Customers Are Saying...

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