The Secure Platform for Payments and AI in Contact Centers

Eckoh sets the standard for secure customer interactions within contact centers, enabling enterprises to protect sensitive payment and customer data across voice, chat, AI, and digital channels. Our platform delivers secure, frictionless payment experiences while reducing PCI DSS scope and completely removing sensitive data from the contact center environment.

As the only platform purpose-built to secure customer interactions that can include payments across both human and AI-driven engagements, Eckoh helps organizations build customer trust by ensuring every interaction remains secure, seamless, and consistent, regardless of whether customers are engaging with a live agent or an AI assistant.

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Secure more with Eckoh

Speak to our team to protect every payment and keep card data away from agents, recordings, and systems.
Why Eckoh?

Reduce Risk. Simplify Compliance. Improve Customer Experience.

PCI
Reduce PCI DSS compliance scope and audit complexity across all payment channels
Efficient
Improve operational and agent efficiency with streamlined payment processes
AI Agent
Secure AI-powered customer interactions involving payments and sensitive customer data
Locked Building
Lower the risk of fraud and the reputational damage associated with a data breach
Happy Customer
Frictionless customer experiences improve successful payment and satisfaction rates
Integrate
System agnostic solutions provide freedom of choice alongside your existing technology
The Problem

Contact centers face a growing number of concerns.

"How do we keep up with the pace of industry changes without compromising security?"

"How do we leverage the latest technologies alongside our existing & legacy ones?"

"How do we do more with less and maximise efficiency without adding potential risk?"

Our Platform

The most secure customer engagement platform

The Eckoh Platform combines industry-leading payment security, customer authentication, fraud prevention, and AI interaction protection capabilities into a single, integrated solution for the modern contact center.

Designed to work together, these solutions help organizations secure every customer interaction, protect sensitive data, and streamline operations across all channels. The result is a more efficient, compliant, and trusted contact center that can confidently support evolving customer expectations and emerging technologies.

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Security & Compliance

Protect any sensitive data and PII to meet compliance goals with ease

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Voice Payments
Allow human agents to capture payments securely
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Digital Payments
Accept modern payment methods in any channel
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Chat Payments
Allow your chat agents to take payments safely
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IVR Payments
Automated voice payments available 24/7
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Web Payments
Secure online checkouts with embedded payments

Process secure, compliant payments while automatically masking sensitive data in every channel for both human and AI agents.

Secure AI

Reduce the burden on your contact center through secure automation

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Conversational AI Agents
Secure AI agents with built-in payments
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AI Payments
Accept payments in any AI platform without risk
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AI Summaries
Analyze every customer conversation quickly

Transformational AI solutions for the contact center with security and compliance built in.

Operational Insights

Understand and adapt to changing customer and agent behaviour

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Secure Recording
Capture and store recordings securely
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Real-Time Transcription
Transcribe every human or AI call in real-time
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Virtual Floor
Live overview of contact center activity

Actionable insight from across your Eckoh solutions to help improve contact center performance and decision-making.

See it in under 2 minutes

Watch how Eckoh works to keep any contact center secure and why we are the right choice for you.
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Trusted by world leading brands

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Security You Can Trust

Eckoh’s security accreditations demonstrate a long-standing commitment to protecting customer data, maintaining regulatory compliance, and delivering enterprise-grade security.

  • PCI DSS Level 1 certified since 2009.
  • SOC 2 Type 2 cloud security controls.
  • Cyber Essentials and Cyber Essenials Plus.
  • Visa validated service provider.
  • Mastercard SDP registered provider.
  • Government-approved.
  • GDPR compliant and HIPAA-aligned.

Security starts with Eckoh.

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