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Drive automated revenue.

Empower your AI agents with the ability to process payments, helping transform the contact center from a cost center to a revenue driver.

Secure, PCI compliant payments.

Automatically mask sensitive data so it never enters the contact center environment, massively reducing the cost and resources associated with PCI DSS compliance.

Smooth customer payment experience.

Seamless payment processes allow customers to pay in their channel of choice with their preferred payment method, improving conversion and reducing drop offs.

Digital payments

AI agents can share a secure payment link with your customer via any digital contact channel, providing a range of payment options. Agents maintain contact with the customer and can track the payment journey in real time.

How does it work?

Eckoh integrates with conversational AI agents to process secure payments within the customer’s channel of choice, ensuring compliance with PCI DSS by de-scoping the AI agent.

Businesses want a contact center that can be a revenue driver rather than a cost center. Eckoh enables AI agents to process payments directly in the call or chat without redirecting the customer to a payment page or agent. This provides a quality payment experience for the customer.

At the point of payment AI agents integrate with Eckoh via secure API requests and webhooks. Eckoh automatically masks sensitive data, so the AI agent never “sees” any, ensuring it remains private and secure.

Security and compliance.

No sensitive data ever enters the contact center environment, ensuring your payments are secure and PCI DSS compliant.

Ease the burden of compliance.

Eckoh shoulders the burden of PCI DSS compliance, massively reducing the associated cost and resources for your business.

Revenue generation.

Transform from a cost center to a revenue driver.

Process payments in every channel.

A single payment platform that's available in every contact center channel helps speed up the payment process, improving average handling time and customer experience.

Trust in the age of AI.

Security and compliance are paramount to Eckoh solutions, which can help support customers that are wary of paying via an AI agent.

Payment of preference.

Customers can use their preferred payment method, including cards, e-wallets, ACH, and more, helping to improve conversion.

Channel of choice.

Customers can use their channel of choice without disrupting the payment journey, helping increase conversion and reducing the drop offs associated with clunky payment processes.

Easy integration.

Eckoh has a range of out-of-the-box integrations across your contact center tech stack: AI platforms, payments, CCaaS, telephony, CRMs, and more.

Security and compliance you can rely on

Every Eckoh service is built on secure infrastructure, audited to PCI DSS Level 1 and SOC 2 standards.

Data protection and compliance are managed end-to-end, giving your teams and customers confidence by design.

Click the relevant logo to find out more about that accreditation.

Conversational AI agents

Eckoh’s conversational AI agents automate up to 90% of routine calls and chats, withthe ability to resolve queries, automate tasks, and process secure PCIcompliant payments.

Operational insights

Get real-time actionable insight into your contact center with a range of solutions such as the virtual floor, real-time transcription, secure recording, AI summaries, and reporting dashboards.