AI Payments | Eckoh

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Drive automated revenue

Empower your AI agents with the ability to process payments, helping transform the contact center from a cost center to a revenue driver.

Secure, PCI compliant payments

Automatically mask sensitive data so it never enters the contact center environment, massively reducing the cost and resources associated with PCI DSS compliance.

Smooth customer payment experience

Seamless payment processes allow customers to pay in their channel of choice with their preferred payment method, improving conversion and reducing drop offs.

How does it work?

Eckoh integrates with conversational AI agents to process secure payments within the customer’s channel of choice, ensuring compliance with PCI DSS by de-scoping the AI agent.

Businesses want a contact center that can be a revenue driver rather than a cost center. Eckoh enables AI agents to process payments directly in the call or chat without redirecting the customer to a payment page or agent. This provides a quality payment experience for the customer.

At the point of payment AI agents integrate with Eckoh via secure API requests and webhooks. Eckoh automatically masks sensitive data, so the AI agent never “sees” any, ensuring it remains private and secure.

Security and compliance

No sensitive data ever enters the contact center environment, ensuring your payments are secure and PCI DSS compliant.

Ease the burden of compliance

Eckoh shoulders the burden of PCI DSS compliance, massively reducing the associated cost and resources for your business.

Revenue generation

Transform from a cost center to a revenue driver.

Process payments in every channel

A single payment platform that's available in every contact center channel helps speed up the payment process, improving average handling time and customer experience.

Trust in the age of AI

Security and compliance are paramount to Eckoh solutions, which can help support customers that are wary of paying via an AI agent.

Payment of preference

Customers can use their preferred payment method, including cards, e-wallets, ACH, and more, helping to improve conversion.

Channel of choice

Customers can use their channel of choice without disrupting the payment journey, helping increase conversion and reducing the drop offs associated with clunky payment processes.

Easy integration

Eckoh has a range of out-of-the-box integrations across your contact center tech stack: AI platforms, payments, CCaaS, telephony, CRMs, and more.

Security & compliance you can rely on

Every Eckoh solution runs on secure infrastructure that meets PCI DSS Level 1 and SOC 2 standards.

We manage protection and compliance end-to-end, giving your teams and customers confidence by design.

Our commitment to the highest standards of data security and operational integrity reinforces our position as a leader in safeguarding sensitive customer data in contact centers.

Digital Payments

Lets organizations send PCI-compliant payment links, enabling customers to pay anytime, across any channel, using their preferred payment methods.

ChatGuard

Allows organizations to accept PCI-compliant payments and other sensitive data directly within chat or chatbot sessions without exposing it to agents or systems.