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Save time, effort, and resources
Reviewing full call transcripts is time-consuming, limits oversight, and increases risk when sensitive data must be carefully protected.
Stay secure with built-in data masking
Eckoh AI summaries generate concise overviews and sentiment analysis from masked transcripts, reducing review effort while maintaining strict data protection.
Actionable insight
Consolidate your PCI compliant payments with one solution, so can reuse existing business logic and maintain your workflows across all channels.
Automatically generate call summaries
Add a drop-in PCI DSS-compliant payment journey directly into your checkout, keeping customers on your website and maintaining your preferred user experience and flow.
Built on masked transcripts
Secure by design
Summary generation operates within the Eckoh environment, using robust security controls aligned with compliance and governance standards.
Safer access to insight
Enable broader access to call intelligence while maintaining strict control over sensitive data and regulatory risk.
Better customer experience oversight
Identify service issues and opportunities for improvement faster, enabling more responsive coaching and process refinement.
Operational efficiency
Reduce time spent reviewing transcripts by using concise summaries that highlight key interaction details and outcomes.
Security and compliance built in
Ensure summaries never expose PCI data or other regulated information, with configurable masking aligned to regulatory requirements.
Accelerate case handling and follow-up
Teams can understand prior interactions quickly without reviewing full transcripts or recordings.
Enable faster onboarding and training
Summaries help new team members understand real customer scenarios quickly.
Turn conversations into usable insight
Structured summaries make it easier to identify patterns, risks, and opportunities across interactions.
Enhance customer experience over time
Better context leads to more informed, joined-up conversations in future contacts.
Security & compliance you can rely on
Every Eckoh solution runs on secure infrastructure that meets PCI DSS Level 1 and SOC 2 standards.
We manage protection and compliance end-to-end, giving your teams and customers confidence by design.
Our commitment to the highest standards of data security and operational integrity reinforces our position as a leader in safeguarding sensitive customer data in contact centers.
Secure Recording
Lets organizations capture and analyze customer conversations while automatically redacting sensitive data.
Virtual Floor
Virtual visualization of the contact center "floor" that gives organizations a real-time view of human and AI agents across different channels and locations.