Conversational AI Agent | Eckoh

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Drive contact center revenue.

Transform your contact center from a cost center to a revenue driver without sacrificing customer experience or security.

Automate 90% of routine engagements.

Free up your skilled team members to focus on more complex and or valuable engagements.

Secure, compliant payments.

A conversational AI agent that delivers trust, security, and compliance for your contact center, with the ability to process secure, PCI compliant payments.

How does it work?

Eckoh AI Agents automate routine engagements with your customers, with the ability to resolve basic queries, automate tasks, and process secure payments. We offer an enterprise-level Conversational AI platform that utilizes a hybrid AI model to deliver AI agents across all contact center channels.

As businesses increasingly want the contact center to be a revenue driver rather than a cost center, payments via AI agents provided automated upselling, cross-selling, and customer retention revenue while keeping costs low.

Our AI agent is able to process secure payments within the customer’s channel of choice, ensuring compliance with PCI DSS by de-scoping the AI agent. At the point of payment, Eckoh automatically masks sensitive data, so the AI agent never “sees” any, ensuring it remains private and secure.

Drive contact center revenue.

Transform your contact center from a cost center to a revenue driver with AI agents that can cross-sell, up-sell, and process payments.

Secure AI by design.

Built on a hybrid AI model with advanced guardrails. Automated data masking ensures sensitive data never enters the contact center environment.

PCI DSS compliance.

Your AI agent is descoped from PCI DSS, massively reducing the associated burden and resource cost of PCI DSS compliance.

Automate the routine.

Automate up to 90% of routine engagements and processes. Free up your skilled team members to focus on more complex and or valuable engagements.

Improve customer experience.

Eliminate wait times, operate 24/7, resolve issues faster, and use customer data to deliver highly personalized experiences.

Trust Eckoh's expertise.

With 25 years of experience in voice and transformational contact center technology, we're trusted by 200+ enterprise clients across the world to process $billions of payments annually.

Deploy with speed.

A range of integrations and helpful tools ensure quick and easy deployments, despite complex enterprise environments.

Easy to use and get started.

Low and no-code tools allow even non technical users can build a bot, ensuring rapid time to value and ease of use.

Healthcare use case

Healthcare use case

A large US healthcare provider uses voice and chat AI agents to automate patient scheduling, billing, and appointment reminders.

The solution resolves over 60% of inbound requests without live agents, reduces call wait times, and increases appointment adherence, delivering measurable cost savings while improving patient access and satisfaction across millions of annual interactions.

Financial services use case

Financial services use case

A major European retail bank deployed conversational AI across voice and chat to handle balance checks, card issues, and payment queries.

The AI agents achieve over 70% containment, cut average handling time, and improve first-contact resolution, while supporting digital self-service adoption and reducing operational cost across millions of customer interactions.

Travel company

Travel company

A global airline uses AI-powered voice and chat agents to manage bookings, rebooking, and flight disruption at scale.

During peak periods, the agents automate more than half of service requests, reduce wait times from minutes to seconds, and protect revenue by keeping customers in-channel during high-stress, high-volume events.

Retail use case

Retail use case

A large US omnichannel retailer deployed conversational AI to support order tracking, returns, and product queries across voice and chat.

The solution automates over 65% of service interactions, improves customer satisfaction scores, and drives higher conversion by resolving issues instantly without transferring customers to live agents.

Utilities use case

Utilities use case

A European multinational energy provider runs more than 30 AI agents across voice and digital channels to support billing, outages, and account management.

The agents automate around 70% of service interactions across millions of conversations annually, significantly reducing workload and cost while maintaining 24/7 service for tens of millions of customers.

Security and compliance you can rely on

Our conversational AI agent is setting the standard for security and compliance in the industry.

Every Eckoh service is built on secure infrastructure, audited to PCI DSS Level 1 and SOC 2 standards.

Data protection and compliance are managed end-to-end, giving your teams and customers confidence by design.

Eckoh conversational AI

Our comprehensive conversational AI solution.

Eckoh AI agents automate up to 90% of routine engagements across voice and all other contact center channels, with the ability to process secure payments.

Eckoh for conversational AI

Secure payment solutions for conversational AI agents.

Eckoh can integrate with your existing conversational AI platform. This means your AI agent will be able to process secure payments, compliant with PCI DSS.

Security and compliance

What compliance and security standards do your solutions meet?

Every Eckoh service is built on secure infrastructure, audited to PCI DSS Level 1 and SOC 2 standards.

Data protection and compliance are managed end-to-end, giving your teams and customers confidence by design.

I’m worried about AI hallucinations. How do you stop those?

Eckoh AI uses a hybrid model alongside advanced guardrails, holding to the highest security standards in the industry. The AI agent uses NLU to drive call steering and structured conversations, but with the ability to switch to GenAI where appropriate. NLU acts as a guardrail for the unpredictability of GenAI. It can trigger fallback flows, escalation, or filter GenAI outputs. This means you won’t accidentally sell a car for $1. Independent advanced guardrails outside the LLM layer at both input and output provide greater control and risk-mitigation to ensure the AI agent is safe for regulated industries.

AI agent specifics

Can an AI agent hand off to a human agent?

Yes, absolutely. If a customer wants to talk to a person, or the AI agent can’t help the customer directly, it will hand off to a more skilled human agent.

What happens when it is unsure?

It depends on how you build your AI agent, but a general approach would be:
If the AI agent is unsure, it will ask for more information or clarification. If it’s still unsure, it will hand off to a human agent.

I already have conversational AI deployed, but I still want payments. Can you help?

Yes, absolutely. We offer both a comprehensive conversational AI solution that can process secure payments, as well as offering secure payment solutions for an existing conversational AI deployment.

Deployment

What’s deployment like?

Many AI agents are difficult to deploy and use, require dev work, and/or have poor quality services.

Our deployments focus on quality services, quick time to value, and scalability. We have a range of out-of-the-box integrations and simple tools to help you build, optimize and analyze your AI agents. This includes a low/no-code agent builder, knowledge builder, test studio, AI-powered analytics, and more.

What integrations do you have?

As with all Eckoh solutions, our AI agent is designed to integrate into a complex environment. We have a range of integrations across telephony, CCaaS, payment, and other AI technologies.

What’s your pricing structure?

Pricing is tailored to your requirements. Your quote is based on the channels you want to support, expected engagement volume, integration, security and compliance needs.