Customers love using chat. Now your team can take their payments securely and instantly inside the same window.

It’s a faster, smoother experience than sending them a link. You’re more likely to complete transactions too. Simply add ChatGuard to your existing chat application – or combine with Secure Chat from Eckoh. All the sensitive details that customers type in the chat session are hidden from agents and stay secure and compliant with PCI DSS 4.0.

Chat Guard

Let customers pay inside the chat session

Create seamless experiences

Make it super-easy for customers to pay in-the-moment as you chat. Improve service and loyalty by offering a superior, end-to-end experience.

Maximize payments and revenue

Avoid sending people away to an online payment page – where they may end up failing to complete the transaction and then drop out of the conversation.

Secure every screen and agent

ChatGuard ensures that sensitive card and personal data never appears in the chat window for agents to see or gets stored in transcripts. Simply remove all of your on-site, hybrid and remote teams from the scope of a PCI DSS audit.

Easy, secure chat payments

Improve your live chat conversations by adding the option to pay immediately

Use ChatGuard with your current chat service or with Secure Chat from Eckoh

Card details and Personally Identifiable Information (PII) is kept safe

No sensitive data is seen by agents or stored in the chat transcript

Chat-based transactions are completed faster for everyone

For a 'pay later' option, see our Digital Payments product

Take chat to the next level - add payments

Create seamless service

Make it easy for customers to pay naturally, instantly, and securely while they chat

Maximize revenue

Avoid linking customers to a separate payment page, risking losing the transaction

Better experiences

100% agent-customer contact throughout the chat enables great experiences and reduces handling time

Easy for your agents

Agents can keep using their familiar payment set-ups – ChatGuard is quick and easy to adopt with virtually no training required

Light-touch technology

ChatGuard is vendor-agnostic — we can integrate simply with your existing chat service or our solution

Integrates with market-leaders

Get up and running fast with easy integration to leading chat applications (e.g. Salesforce and LivePerson)

How do chat payments fit with PCI DSS 4.0 compliance?

Payments within chat sessions are compliant with the latest PCI DSS standards because the data is masked so the agent cannot see or access any details. Find out more about the importance of PCI compliance for contact centers.

“Interactions can be going well – but then some customers vanish once they receive the payment link. ChatGuard is the answer. It keeps conversations on track and the payments completed seamlessly.”

Contact Center Manager, hospitality and entertainment business

Ready to offer ChatGuard?

Provide your customers with an easier way to pay.

Eckoh AS 171151510

CallGuard

Secure all telephone card payments in the fast-changing era of PCI DSS 4.0, digital wallets, and agent hybrid working. Global brands trust CallGuard to handle billions of dollars of payments with speed and simplicity.

Eckoh AS 447220913 CMYK

Secure Call Recording

Capture customer conversations, transcribe them on-demand and then use AI-powered, sentiment heatmaps to deliver business insights.

Call centre agent card

Your guide to PCI DSS 4.0

Any organization taking card payments is at risk of fraud and vulnerable to the impacts of a data breach. Find out how to protect your customers and be ready for PCI DSS v4.0. Our jargon-free guide tells you everything you need to know.

Eckoh AS 1191801699
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Please note, Eckoh is unlikely to be cost-effective if you have fewer than 50 agents in your contact center.

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