Government and public sector agencies need to deliver on the digital transformation agenda to provide superior services at less cost. Many citizens are ready to switch to digital and automated channels for inquiries, account management and payments.
However, public sector budgets and in-house IT resources are severely limited. Organizations simply don’t have the funds or bandwidth to lift and shift existing contact center technology easily.
Leaders must find affordable ways to deliver digital services and make savings without impacting frontline services. Change needs to leverage proven technology that offers easy adoption, clear value for money and strong compliance around data security.