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Protect sensitive data
Transcribed conversations often contain sensitive data, creating compliance risk, limiting access, and increasing effort to manually redact information.
Transcription that puts security and compliance first
Eckoh transcription automatically identifies and masks sensitive data within transcripts, protecting information while preserving accuracy and usability.
Rapid insight without risk
Gain safe access to conversation data, reduced compliance risk, and faster insight without manual redaction or restricted visibility.
Accurate, usable transcription
Powerful search functionality enables supervisors to filter and identify the calls they need.
Automatic sensitive data masking
Sensitive data such as payment details or personal information is automatically identified and masked within transcripts to reduce exposure and risk.
Advanced search and auto-tagging
Quickly identify and navigate to points of interest in a recording by setting up automated tags to highlight key words or phrases.
Expand business insight
Safely unlock conversation data across teams, enabling analysis and improvement without limiting access due to compliance concerns.
Greater operational efficiency
Eliminate manual transcript review and redaction, reducing effort while enabling faster access to compliant conversation data.
Improve customer experience
Use insights from transcripts to improve service quality without risking exposure of customer payment or personal information.
Stronger security and compliance
Automatically protect sensitive data in transcripts, supporting PCI DSS, data protection regulations, and internal security standards.
Improve agent focus and performance
Agents spend less time taking notes and more time listening and responding to the customer.
Create consistent records across channels
Spoken interactions are documented with the same clarity as digital ones.
Enable faster issue resolution
Supervisors can review interactions quickly and intervene when needed.
Lay the groundwork for insight and automation
Accurate transcription enables downstream analysis, reporting, and summaries without added effort.
Security & compliance you can rely on
Every Eckoh solution runs on secure infrastructure that meets PCI DSS Level 1 and SOC 2 standards.
We manage protection and compliance end-to-end, giving your teams and customers confidence by design.
Our commitment to the highest standards of data security and operational integrity reinforces our position as a leader in safeguarding sensitive customer data in contact centers.
Secure Call Recording
Lets organizations capture and analyze customer conversations while automatically redacting sensitive data.
Virtual Floor
Virtual visualization of the contact center "floor" that gives organizations a real-time view of human and AI agents across different channels and locations.