Eckoh | Secure Call Transcription

Protect sensitive data.

Transcribed conversations often contain sensitive data, creating compliance risk, limiting access, and increasing effort to manually redact information.

Transcription that puts security and compliance first.

Eckoh transcription automatically identifies and masks sensitive data within transcripts, protecting information while preserving accuracy and usability.

Rapid insight without risk.

Gain safe access to conversation data, reduced compliance risk, and faster insight without manual redaction or restricted visibility.

How does it work?

Focus quickly on the conversations that matter the most

Eckoh transcription converts recorded call audio into text and automatically detects sensitive data within the conversation. Identified data is masked in the transcript, ensuring protected information is never exposed to users.

Transcripts are securely stored and linked to call records, remaining searchable and usable for analysis, reporting, and compliance. The solution integrates with existing call recording and contact center platforms, enabling secure access without disrupting operational workflows.

Expand business insight.

Safely unlock conversation data across teams, enabling analysis and improvement without limiting access due to compliance concerns.

Greater operational efficiency.

Eliminate manual transcript review and redaction, reducing effort while enabling faster access to compliant conversation data.

Improve customer experience.

Use insights from transcripts to improve service quality without risking exposure of customer payment or personal information.

Stronger security and compliance.

Automatically protect sensitive data in transcripts, supporting PCI DSS, data protection regulations, and internal security standards.

Improve agent focus and performance.

Agents spend less time taking notes and more time listening and responding to the customer.

Create consistent records across channels.

Spoken interactions are documented with the same clarity as digital ones.

Enable faster issue resolution.

Supervisors can review interactions quickly and intervene when needed.

Lay the groundwork for insight and automation.

Accurate transcription enables downstream analysis, reporting, and summaries without added effort.

Security and compliance you can rely on

Every Eckoh solution runs on secure infrastructure that meets PCI DSS Level 1 and SOC 2 standards.

We manage protection and compliance end-to-end, giving your teams and customers confidence by design.

Our commitment to the highest standards of data security and operational integrity reinforces our position as a leader in safeguarding sensitive customer data in contact centers.