Serving as CEO since 2006, Nik is a proven entrepreneur, leader and visionary and brings over 30 years of experience in the Customer Engagement industry to the role.

A founder of Eckoh with over 20 years' service, prior to Eckoh he was at British Telecom before establishing several start-up businesses in the telecoms and technology sectors. Nik's focus on innovation and growth has driven the company to become a global leader in Customer Engagement Security Solutions and his insight and vision is transforming the way customers and brands are protected.

Mark is chair at Eckoh and brings over 30 years of software, SaaS and leadership experience.

He has worked in private equity backed businesses for 15 plus years and, is also chair at Gresham a SaaS provider of financial data management solutions and Vanda a data and research business. Earlier in his career Mark held leadership positions at Standard & Poors and Interactive Data Corporation and has spent nearly half of his career working in the US.

Chrissie joined the company in May 2017 from PayPoint plc, the FTSE 250 retail technology and multi-channel payment solutions business. Her career has brought significant industry insights and experience from one of the leading global secure payments companies.

In addition, having qualified as a Chartered Accountant at KPMG, Chrissie has considerable executive experience at a number of high growth, consumer facing businesses including Collect+, a fast-growing joint venture between PayPoint plc and Yodel and Travelodge Hotels Ltd.

Vishal is Chief Product & Technology Officer at Eckoh, leading the Product and Technology organisation to deliver innovative solutions that solve real customer problems and drive sustainable growth.

He brings deep expertise from senior roles in PE-backed SaaS businesses, with a proven track record across product build, M&A integration, cloud transformation, and building high-performing teams to deliver B2B platforms. Vishal blends strategic vision with executional excellence, focusing on value creation, operational efficiency, and creating cultures where innovation and personal growth thrive.

As SVP of Technology and Engineering, Justin is responsible for ensuring that the proper solution is engineered during pre-sales, and then delivering that solution post-sale.

Justin brings more than 20 years of Contact Center and telephony experience as well as extensive experience leading large teams in deploying enterprise-grade solutions. His previous position at Eckoh was Director of Professional Services for PSS, which Eckoh acquired in 2015.

A senior leader and technology specialist.

His career in computer technology started at Texas Instruments in 1988 and he has since held technology and management roles across the IT and Telecommunications sectors. Dave joined Eckoh in 2003 and after a number of positions within the Group he has responsibility for the organization's infrastructure technology strategy, covering Information Technology, Systems, Telecommunications and Information Security and Governance.

Focused on customer retention, revenue growth and relationship growth, Lisa constantly measures the success of Eckoh’s client portfolios for unrivalled customer service excellence.

Consistently achieving CSAT scores above industry average, Lisa builds and nurtures the team that develops long-lasting relationships with our clients. She also develops strategies to grow the client base and ensure that her team is providing quality, cost-effective services.

With over 20 years of service, Ash works with colleagues, partners and clients to build products that help contact centers create secure, compelling interactions with their customers.

With a constant eye on industry trends, new technologies and client requirements, Ash manages Eckoh's product portfolio. With a passion for helping contact centers leverage the benefits of technology, Ash drives the industry forwards and he is named on a number of Eckoh's patents. Ash also helps to communicate the product vision and can be seen presenting on webinars and at industry events.

Winston has been with Eckoh since 2015 and manages a fantastic team of experienced Project Managers based in the US and UK.

Managing and supporting a team of professionally certified Project Managers, based throughout the US and UK, Winston also works closely with other departments to collectively ensure Eckoh's innovative products and solutions are delivered quickly and efficiently for Eckoh's clients.

As VP of Finance, Kyle brings over 10 years of progressive finance experience to the leadership team and plays a key role in our growth in United States market.

Kyle’s background in public and private accounting has established a strong skill set and knowledge base of finance and commercial operations throughout numerous industries, including high growth technology companies. Using a principles-based approach, Kyle aims to promote overall growth and profitability while mitigating risk in contracting. Kyle holds a designation as a Certified Public Accountant (CPA) in the State of Nebraska.

With over 16 years of HR experience in the Information Technology sector, Lisa is a passionate advocate for fostering inclusive workplaces and promoting employee growth and development.

At Eckoh, Lisa leads recruitment, retention, and HR compliance efforts, leveraging her deep knowledge of onboarding and CIPD Level 3 and 5 qualifications. With a tenure spanning over 15 years at Eckoh and 12 years at Sanyo, Lisa's dedication to humanity, diversity, and positive workplace culture drives impactful change within the organization.

With 17 years of experience at Eckoh and within the Contact Center Industry, Jake leads our in-house outsourced Hybrid working Contact Center. His wealth of experience equips him to address the same challenges faced by our customers.

With a strong focus on the client and end-user experience, Jake also aids in ensuring customer success as well as product design, ensuring the solutions we provide meet the needs of our end users. Together with his team, Jake provides invaluable insights into our clients' challenges, helping to inform our future roadmap.