The way today’s consumers and businesses save, pay, borrow, insure and invest is transforming — to become more convenient, immediate and transparent.

For banks and insurance providers, change means being able to navigate major shifts, especially around open banking and agile competition, through to evolving regulation and emerging security threats.

Established brands must build on their heritage and credibility while proving themselves as responsive and relevant to today’s consumers. At the same time, new market entrants need to build trust and reputation for their businesses to be sustainable.

With every challenge, the role of the contact center is key.

Compete and win greater loyalty

Let customers select and shift securely between contact channels to fit with their busy lives

Strengthen security in every channel

Meet PCI DSS standards covering every interaction — via the web, IVR, chat and voice payments

Keep pace with compliance —without complexity

Keep sensitive cardholder details completely outside of your contact center environment

Secure agents working from home

Empower and maintain a flexible workforce without compromising on security

Useful content for contact centers in finance

Quick read: Security and compliance are both vital in protecting your contact center, your organization and sensitive customer information. This blog looks at how both are defined for insurance contact centers.

PCI DSS cost of nothing teaser

This infographic takes a look at the threats your contact center faces — and the steps you can take to go beyond compliance and realize holistic security.

Compliancev Security Infographic teaser

Eckoh has extensive experience in the banking and insurance markets, providing solutions for the likes of MetLife other large financial services businesses.

With our help, you can meet consumer demand for greater control and convenience, thanks to secure payment and data services that support every communication channel.

We can also provide ultra-robust PCI DSS security as your customers log in, make payments or manage their accounts via the web, IVR systems or when speaking to contact center agents over the phone or during chat sessions.

We ensure cardholder details and other personally identifying information cannot be accessed by agents in your contact center or working from home. Sensitive data is kept completely outside of your contact center environment, boosting compliance and protecting your brand.

How we have helped

Client Financial Services

Securing telephone payments to support financial and customer service operations

Financial services organization that also delivers customer service operations for its global clients.

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Large Financial Services Business

Securing payments, achieving PCI DSS compliance and maximizing investment

Large US financial services business in Minneapolis, serving clients worldwide.

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Get in Touch

Eckoh understands banking and financial services — and we’ve got solutions to help. Get in touch and we’ll be glad to discuss your challenges and opportunities.

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