The way today’s consumers and businesses save, pay, borrow, insure and invest is transforming — to become more convenient, immediate and transparent.
For banks and insurance providers, change means being able to navigate major shifts, especially around open banking and agile competition, through to evolving regulation and emerging security threats.
Established brands must build on their heritage and credibility while proving themselves as responsive and relevant to today’s consumers. At the same time, new market entrants need to build trust and reputation for their businesses to be sustainable.
With every challenge, the role of the contact center is key.