Blog

PCI DSS 4.0: Order your rocket-boosters for April onwards

8 Jan 2024

How’s your diary looking for Spring 2024? For anyone involved in contact center security around payments, life could suddenly hit warp speed. Here’s what you need to know.

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Blizzards ahead? Contact centers dash for compliance base camp

31 Oct 2023

Unfortunately, meeting the March 2024 deadline for the first phase of PCI DSS 4.0 could feel like getting to Everest base camp for contact centers. But how should you press on to reach the summit of the new payment security standard in 2025? Here’s some expert advice.

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Seven customer engagement trends to watch

31 Oct 2023

Market forecasts are fiendishly tricky to make, especially during global economic turbulence. But it’s possible to identify trending shifts in strategy, technology and behavior in the contact center world. Here are seven trends to watch out for.

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Latest data breach costs make chilling reading

30 Oct 2023

The cost of data breaches has reached an all-time high, according to hard-hitting research. But don’t look away now – because the solutions available to contact centers have kept pace too.

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Cloud contact centers: Avoid a costly security headache

19 Oct 2023

Why do many organizations hit unexpected turbulence when moving their contact centers to the cloud? Here’s an insight into a stormy issue – and how to avoid it.

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Does contact center compliance give you security?

2 Aug 2023

Will PCI DSS 4.0 compliance give your contact center robust security — creating a force field around sensitive information? At a time when data breaches can run into millions of dollars, it’s important to know the difference between compliance and security.

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Compliance vs Security: What's the difference?

24 Jul 2023

Contact center security and compliance are two important considerations for financial organizations operating call centers or other customer service centers.

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Secure Call Recording Revolution: Unveiling Hidden Insights

12 Jun 2023

Discover the power of Secure Call Recording: enhance security, gain actionable insights and optimize your contact center operations.

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Beware of the PCI DSS v4.0 Rabbit Hole

5 Jun 2023

The incoming PCI DSS 4.0 security standard could find many merchants tumbling down a compliance rabbit hole. But there’s still time for brands to adjust their security strategy and stay on their feet.

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Imagine the future of hybrid working for contact centers

11 Apr 2023

Hybrid working is here to stay for contact centers — but how can you best keep customer data safe when so much of your engagement is now happening behind closed doors? It’s an issue that needs urgent attention.

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