The importance of healthcare payment systems being fully descoped from PCI DSS
21 Oct 2024
Find out why partial solutions leave you exposed.
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Managing remote agents in the PCI DSS 4.0 era
10 Oct 2024
Is your payment security strong for contact center agents who work from home? The new PCI DSS 4.0 standard asks tough questions about remote access – and more rules will come into force on March 31, 2025.
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What consumers need to hear most in Cybersecurity Awareness Month
1 Oct 2024
October has arrived and we’ve entered Cybersecurity Awareness Month – which is beating the drum for greater data protection. Gloom persists and consumer concern is getting louder. Now’s the time for brands to share a positive message.
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Hitting home – what contact center agents really think about WFH
16 Aug 2024
The contact center industry has arguably embraced the shift to working from home more than any other sector. From our moderated discussion, there are four key observations with important implications for the security of WFH agents that stood out.
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Why the EU’s DORA rules matter to US, UK, and global companies
7 Aug 2024
Are you ready for DORA? This tough new set of European Union regulations comes into force soon – and looks set to impact a significant number of US, UK, and global companies.
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P2PE devices In healthcare
28 Jun 2024
Jesus Torres, Senior Account Executive at Eckoh, highlights how encrypted PIN pads fall short for card-not-present transactions, exposing healthcare environments to PCI DSS risks.
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Understanding consumer concerns about home-based agents
25 Jun 2024
How do consumers feel about dealing with contact center agents who are working from home?
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Will AI replace contact centers? It’s a firm No – and here’s why
10 Jun 2024
Ashley Burton, Head of Product at Eckoh, talks about why AI won't be replacing contact centers. Instead, he hopes to see AI aid with routine tasks and help improve overall efficiency.
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PCI DSS compliance and payment card security – what’s the cost of doing nothing?
8 May 2024
Molly Shane, Senior Account Executive at Eckoh, speaks with many businesses each day about their compliance needs. In her blog, she outlines one of the more surprising aspects of her conversations.
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Cloud contact center 'shared responsibility': There is no cheat code for security
17 Apr 2024
If you’re powering up your contact center, you need to know that there are no cheat codes, and the cloud doesn’t come with a ‘shield of invincibility’
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