CallGuard - PCI DSS Compliant | Eckoh

Skip to content

Easy-to-Use

Agents follow a simple process with on-screen prompts and status updates, reducing training time.

Smooth Implementation

Easy deployment with simple integration and a customizable implementation.

PCI DSS Compliant

Remove sensitive card data from contact center environment, freeing agents from PCI compliance.

How does it work?

When it’s time to take a payment, the agent opens their existing system, now protected by CallGuard. Next, the customer enters their card details using their phone keypad or by speaking them aloud.

Behind the scenes, CallGuard instantly blocks the tones or mutes the audio, so sensitive data is never heard or seen. The numbers appear only as asterisks on the agent’s screen as they receive real-time feedback to guide the process.

Then, CallGuard securely passes the payment to the provider, completes the transaction, and updates your systems automatically.

Expert support

Receive expert advice and support from our knowledgeable managed services team.

PCI DSS compliant

Descope environment from PCI DSS, so agents are never exposed to sensitive information.

Always connected

Agents and customers stay connected throughout the entire payment process.

More ways to pay

Allow customers to pay by card, ACH, Apple Pay, Google Pay, and other digital wallets.

Global services

Deploy across territories with speech recognition in 80+ languages and dialects.

Easy integration

Integrate easily with your existing systems or deploy it as an embeddable virtual terminal.

Easy-to-use

Reduce training time with a simple process guided by on-screen prompts and status updates

Train the trainer

Control your agents' training and performance with a "train the trainer" onboarding process.

Security & compliance you can rely on

Every Eckoh solution runs on secure infrastructure that meets PCI DSS Level 1 and SOC 2 standards.

We manage protection and compliance end-to-end, giving your teams and customers confidence by design.

Our commitment to the highest standards of data security and operational integrity reinforces our position as a leader in safeguarding sensitive customer data in contact centers.

Secure Call Recording

Lets organizations capture and analyze customer conversations while automatically redacting sensitive data.

Secure Digital Payments

Lets organizations send PCI-compliant payment links, enabling customers to pay anytime, across any channel, using their preferred payment methods.