Retailers and hospitality businesses are experiencing rising costs, supply chain stress, staff hiring challenges and squeezed margins. At the same time, customer expectations continue to soar.
Today, brands must work harder to win sales, positive reviews and loyalty through great contact center service – as well as being ready to take secure payments when people are in the mood to buy. Customers expect speed and convenience at all times, on whichever contact channels suit them.
Competing chiefly on price isn’t a sustainable strategy. Instead, brands must deliver an outstanding service that customers can trust absolutely. They’ll prioritize relationships with brands that value them and handle their business effectively.