Retailers and hospitality businesses are experiencing rising costs, supply chain stress, staff hiring challenges and squeezed margins. At the same time, customer expectations continue to soar.

Today, brands must work harder to win sales, positive reviews and loyalty through great contact center service – as well as being ready to take secure payments when people are in the mood to buy. Customers expect speed and convenience at all times, on whichever contact channels suit them.

Competing chiefly on price isn’t a sustainable strategy. Instead, brands must deliver an outstanding service that customers can trust absolutely. They’ll prioritize relationships with brands that value them and handle their business effectively.

Compete and win - with standout service

Make it simple for customers to get product and account questions answered quickly

Deliver the convenience customers crave

Let people select and shift contact channels — and pay securely whenever they’re ready

Accept popular digital payment methods

Give greater choice to customers about which card, bank or ewallet they wish to use

Make the best use of your agents

Empower your team with tools that reduce handling times and deliver a better service

Grow Revenue in your Retail Contact Center

Infographic: A quick peek at how retail leaders are leveraging their contact centers to grow revenue while maintaining a seamless and exceptional customer experience.

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Quick read: Discover the power of Secure Call Recording. Enhance security, gain actionable insights and optimize your contact center operations by reading our blog post.

Call recording news launch

If you feel your contact center sales are stalling, read our short guide on how to convert customer service calls into sales opportunities and grow your bottom line.

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We’ve helped to advance customer service and sales — for the likes of Costco, Lowe's and the interior specialists at Floor and Decor — as well as top hospitality brands, such as Carnival, Premier Inn, and many others.

Our contact center tools help you to engage better with every type of customer, from those asking quick questions via online chat to others wanting certainty that their card details won’t slip into the wrong hands or those that appreciate 24/7 self-service.

With our secure engagement and payment tools, your agents can drive up trust, satisfaction and sales across channels. Customers get fast and convenient experiences that make them want to leave good reviews and reward you with their loyalty.

How we have helped

Apparel Retailer

Secure payments and PCI DSS compliance for apparel retailer

Leading US retailer with a growing global market seeking to secure contact center payments and minimize risk.

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Large US Home Improvement and Hardware Retailer

PCI DSS compliant secure payment solution that descopes on-site and remote call center agents

One of the largest home improvement and hardware retailers in the world partners with Eckoh to achieve their payment security goals.

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Direct Marketing Organization

Innovating a secure payment solution for complex cloud environments

Eckoh delivers innovative CallGuard solution to secure agent-assisted payments in the cloud.

Read more

Trusted by brands

Eckoh AS 187259285

Get in Touch

Eckoh understands retail and hospitality — and we’ve got the right solutions to help. Get in touch and we’ll be glad to discuss your challenges and opportunities.

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