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Protect sensitive data
Recorded conversations often contain sensitive data, creating compliance risk, limiting access, and increasing effort to manually redact information.
Recording that puts security and compliance first
Eckoh call recording automatically identifies and masks sensitive data within transcripts, protecting information while preserving accuracy and usability.
Insight without risk
Gain safe access to conversation data, reduced compliance risk, and faster insight without manual redaction or restricted visibility.
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Search
Powerful search functionality enables supervisors to filter and identify the calls they need.
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Redaction
Automatically redacts sensitive data from call recordings to maintain a PCI DSS-compliant contact center environment.
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Auto-tagging
Quickly identify and navigate to points of interest in a recording by setting up automated tags to highlight key words or phrases.
Take better control of calls
Move beyond basic call recording and management functionality provided by cloud-based telephony solutions
Understand sentiment quickly
Transcribe on-demand and spot customers’ pain points right away, without having to listen to thousands of calls
See everything in one place
Capture insights across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners
Save time and money
Switch quickly to the cloud without having to maintain legacy, on-premise recording equipment
Act on business insights
Get an early heads-up on emerging issues, so you can protect the customer experience and strengthen loyalty
Prioritize data security
Capture and analyze customer interactions while maintaining the highest standards of data protection, with redaction included as standard.
Security & compliance you can rely on
Every Eckoh solution runs on secure infrastructure that meets PCI DSS Level 1 and SOC 2 standards.
We manage protection and compliance end-to-end, giving your teams and customers confidence by design.
Our commitment to the highest standards of data security and operational integrity reinforces our position as a leader in safeguarding sensitive customer data in contact centers.
Virtual Floor
Virtual visualization of the contact center "floor" that gives organizations a real-time view of human and AI agents across different channels and locations.
Real-Time Transcription
Provides organizations with accurate PCI-compliant call transcriptions, turning conversations into insights.