De-scoping your contact center - what vendors won't tell you
11 Mar 2019
11 Mar 2019
How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes prove tricky.
SSL is good for online security, and Chip & Pin is ideal for face-to-face sales but what about transactions made over the phone to your contact center?
Here's where life can get foggy, confusing and risky. However, this at-a-glance guide will help you to know exactly what you're buying so you can avoid costly and embarrassing mistakes.
If you're a customer service director, contact center manager, chief security officer or head of compliance then you'll have a special interest in contact center security for three good reasons:
#1 Staying secure
Card-not-present (CNP) fraud in the US is set to reach $7.2 billion by 2020. A security breach can cost companies dearly in terms of fines, customers and lost reputations
#2 Keeping compliant
You'll also want to maintain PCI DSS compliance to achieve industry standards and pass those regular audits that keep you on the right side of the major card schemes.
#3 Being cost effective
Let's be honest, PCI DSS compliance doesn't really boost your bottom line. But it's important that contact center security costs don't escalate out of control.
The method you use to achieve these goals is up to you. But worryingly, some companies may believe they are secure, compliant and cost effective only to discover they were wrong when there's a data breach or they fail an audit. Why? Because they didn't ask critical questions early on.
To discover how to choose the right PCI DSS compliance partner while keeping your eyes open download our mini guide to 'De-scoping what you need to know that some vendors won't tell you'.