Eckoh Achieves SOC 2 Certification, Setting a New Security Standard in Secure Payments

Eckoh, the global leader in secure customer engagement solutions, has achieved SOC 2 Type 2 certification, underscoring its commitment to the highest standards of data security and operational integrity. With this achievement, Eckoh has become the only secure customer engagement solutions provider to be SOC 2 certified, further reinforcing its leadership in safeguarding sensitive customer data in contact centers. 

What is SOC 2 Certification? 

SOC 2 (System and Organization Controls 2) is an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA). It evaluates an organization’s controls related to security, availability, processing integrity, confidentiality, and privacy of customer data. Unlike Type 1, which evaluates a point-in-time snapshot, SOC 2 Type 2 certification involves a rigorous audit of controls over an extended period, proving they are not only designed effectively but also operate consistently over time. 

How Did Eckoh Achieve It? 

Eckoh partnered with an independent auditor for a meticulous process of evaluation, during which its internal systems, security protocols, and compliance policies were closely monitored and tested. This assessment confirmed that Eckoh’s cloud platforms and processes meet the stringent requirements necessary to achieve SOC 2 Type 2 status. 

“All key cloud providers are SOC 2 certified, and many companies claim certification by proxy, even if they have not gone through the rigorous assessment, said Shane Lewis, Group Head of Information Security at Eckoh. "However, we’ve gone the extra mile, and in record time, proved that our mature security management system met the in-depth criteria for SOC 2," said Shane. 

Why It Matters 

In today’s environment, where data breaches and compliance violations can severely damage customer trust and business reputation, SOC 2 certification serves as a powerful assurance that a provider handles data responsibly and securely. For Eckoh’s clients, many of whom operate in regulated industries like financial services, healthcare, and retail, this milestone provides increased confidence that customer data is protected by one of the most rigorously audited solutions available. 

"Achieving SOC 2 certification is more than a compliance checkbox; it's a reflection of Eckoh’s DNA," said Nik Philpot, CEO at Eckoh. "We’ve always believed that trust is earned through transparency and accountability. This certification reinforces our long-standing commitment to providing secure, reliable services that our clients and their customers can count on." 

With this certification, Eckoh continues to push the boundaries of compliance leadership in the secure customer engagement space, ensuring its clients remain ahead of evolving security threats and regulatory demands. 

About Eckoh 

Eckoh is a globally trusted partner for organizations looking to secure customer payments across every channel. As a PCI DSS Level 1 Service Provider, we meet the highest industry standards for data protection, and our solutions are used by over 200 enterprise-level clients worldwide, spanning retail, finance, utilities, healthcare and public services. Each year, we help secure billions of payments across voice, chat and digital and in-person channels—reducing compliance risk, increasing efficiency and enhancing customer trust.