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Security & Compliance

ChatGuard - Secure Chat Payments

Accept payments directly within the chat session on any application.

ServiceHero-ChatGuard2

Why choose ChatGuard - Secure Chat Payments?

Drive revenue

Let customers pay directly in chat instead of a separate page, reducing drop-off and increasing conversions.

Easy-to-use

Fits into existing payment setups, so agents can start using it right away with minimal to no training.

PCI DSS compliant

In-chat payments are PCI compliant because masked data cannot be seen or accessed by agents.

Trusted by world leading brands

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Lowes-65
ATandT-65
Allianz-55
Keurig-DrPepper-55
TFL-65
PremierInn-55
Lebara-55

Key features

ServiceFeatures-ChatGuard
Connect
Constant connection

Keep agents and customers connected, while real-time tracking gives agents visibility into the payment process.

Shield
Enable 3D Secure

Provide extra authentication with 3D Secure (3DS) to reduce fraud and chargebacks.

Integrate
Easy integration

Quickly and easily integrate with leading chat applications, such as Salesforce and LivePerson.

How does it work? 

When a customer needs to make a payment or enter sensitive information during a chat, ChatGuard prompts them within the same conversation window.

Customers can securely enter card details or other personal information without ever leaving the chat. 

Behind the scenes, ChatGuard masks and encrypts payment and personal data, keeping the contact center environment PCI DSS compliant. 
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The benefits of ChatGuard - Secure Chat Payments

Sales Conversation
Maximize revenue

Customers pay directly in chat, reducing cart abandonment and boosting conversions.

Easy
Easy-to-use

Requires almost no agent training, while fitting seamlessly into existing systems.

Connect
Always connected

Agents and customers stay connected throughout the entire payment process.

Code
Customizable

Let customers enter other sensitive data, such as SSNs or passwords, using customizable forms.

Integrate
Easy integration

Integrate easily with leading chat applications like Salesforce and LivePerson.

PCI
PCI DSS compliant

Descope from PCI DSS with data masking, so agents are never exposed to information.

Cart
Faster transactions

Customers complete transaction within chat, speeding up the payment process. 

Shield
Extra authentication

3D Secure (3DS) provides extra authentication, reducing fraud and chargebacks.

Security & compliance you can rely on

Every Eckoh solution runs on secure infrastructure that meets PCI DSS Level 1 and SOC 2 standards.

We manage protection and compliance end-to-end, giving your teams and customers confidence by design.

Our commitment to the highest standards of data security and operational integrity reinforces our position as a leader in safeguarding sensitive customer data in contact centers.

Added value

Eckoh’s secure customer engagement platform for human and AI agents delivers industry-leading solutions that keep organizations PCI DSS compliant while driving efficiency, reducing costs, and transforming contact centers into revenue generators.

 

Secure Digital Payments

Lets organizations send PCI-compliant payment links, enabling customers to pay anytime, across any channel, using their preferred payment methods.

Find out more

Conversational AI Agent

Enables organization to handle routine customer interactions, deliver 24/7 service, and accept PCI‑compliant payments.

Find out more

Go beyond compliance

Offer your customers easier ways to pay with ChatGuard. 

Contact us