Senior Account Manager

The Role: We are looking for an exceptional Senior Account Manager to join our innovative and dynamic team. As a senior member of the team your main role will be to retain top customers and nurture those key relationships. You will enjoy a varied role managing several of our key clients with the aim to grow and retain. You will have a full technical understanding of your customer solutions and the ability to manage the commercial/sales element of your customer needs. Demonstrating strong relationship skills along with analytical and presentation skills you will be responsible for the day-to-day management of key strategic accounts including account development, coordination, relationship management and the measurement and monitoring of account performance. As a team we are focused on increasing the value of all our accounts through upselling and cross-selling, whilst the retention of our customer base remains our priority. We will provide you with administrative support to assist in the running of your accounts, so that time can be focused on the commercial areas of the role, and key relationship building to allow for this account growth and retention.

• Key Functional Responsibilities:
• Develop and maintain strategic long-term relationships with key clients to accomplish growth and long-term company objectives.
• Develop positive working relationships with all customer touch points and serve as main point of contact both externally and internally.
• Co-ordinate and Conduct business reviews to provide performance feedback, educate and provide industry insights.
• Drive client retention, renewals, upsells.
• Gather, report and communicate customer feedback on service, technology and product delivery.
• Manage individual lead generation and sales targets for existing client sales.
• Manage retention target across allocated accounts by working independently and with our sales team.
• Keep abreast of industry and market trends and best practices.
• Assist and support on defined elements of the AM Team department Strategy.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Person Profile & Behavioral and Technical competence

• Extremely strong relationship builder – establish yourself as a team member and partner to your client, with evidence of growing successful long-term business relationships.
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively at all levels.
• Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• Attention to detail and a keen emphasis on accuracy.
• An excellent technical understanding of the solutions Eckoh provides will be key to progressing further within this role.
• A strong knowledge of the contact centre market and relevant technologies
• Experience in PCI compliant solutions is preferable.
• Proven skills in Microsoft Word, Excel, Salesforce, and PowerPoint

What do we do?

Eckoh’s Customer Engagement Security Solutions help our clients to take payments and transact securely with their customers through all engagement channels. The solutions, which are delivered globally through our cloud platforms and protected by multiple patents, remove customer’s sensitive personal and payment data from client’s contact centres and IT environments. They provide merchants a simple and effective way to reduce the risk of fraud and data breaches, become compliant with security regulations, as well as enhancing their brand and increasing customer satisfaction.

Our culture:

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh
We challenge, listen, and are open minded to change and suggestions from others
As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients
We take personal ownership to strive for excellence in whatever we do
We are welcoming, embrace diversity and respect each other in a spirit of true humanity

At Eckoh we value creativity, collaboration and innovation and look forward to welcoming a new team member who shares these values.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Eckoh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What do we offer:

• Competitive Compensation: We offer a competitive salary with a generous, uncapped performance-based incentive structure.
• Career Advancement: A clear and accelerated career path with a focus on promotion from within, leading to roles in sales or account management.

Our Vision:

We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk.

Join Us!

Eckoh is full of friendly, energetic, innovative, and creative individuals, who are proud to be a part of our unique success story.

So, if you want to join a fantastic team, dedicated to delivering a world class service to enterprise level clients, then you should consider working here at Eckoh.