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Leading e-commerce Retailer Secures High-Volume Voice Payments With Eckoh

Enterprise-scale, PCI DSS-compliant voice payments for a major US e-commerce retailer, processing around 1.2 million transactions a year at 100% service availability.

Shield

100% service availability year to date

Headset

1.2m payment transactions processed a year

Employees

13m+ calls and 84m+ minutes supported annually

About

A leading U.S. e-commerce retailer specializing in pet products, healthcare and veterinary services. The organization supports a large customer base through its online operations and a contact center environment with approximately 800 users.

Industry
Retail & Hospitality
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The Challenge

A leading U.S. e-commerce retailer specializing in pet products, needed to enable secure payment processing across its high-volume contact centers while reducing PCI DSS scope, protecting sensitive customer payment information and maintaining a seamless customer experience.

Our Solution

Eckoh provides this delivering secure, PCI DSS-compliant payment processing for inbound and outbound voice interactions. Agents stay on the call while sensitive payment data is removed from the contact center environment.

The Results

The retailer has maintained 100% service availability year to date, processing around 1.2 million payment transactions a year and supporting more than 13 million calls and 84 million call minutes annually.

Key Outcomes

Shield

100% service availability year to date

Headset

1.2m payment transactions processed a year

Employees

13m+ calls and 84m+ minutes supported annually

 

Make payment security your competitive advantage

Discover how Eckoh turns security into revenue growth, customer trust, and market differentiation.

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