The Challenge

A large U.S. insurance provider needed a secure, PCI DSS-compliant payment solution that protects sensitive cardholder data, reduces PCI DSS scope and supports high-volume customer payment journeys without compromising the customer experience, all within a highly regulated industry.

Our Solution

Eckoh enables secure payment processing within the contact center so customers can pay without exposing card data to agents or the wider environment.

The Results

The insurance provider has maintained 100% service availability year to date, processing around 1.4 million secure payment captures a year and supporting 33 million calls and 183 million call minutes annually. The deployment delivers the security, resilience, and compliance a regulated, high-volume insurer requires while maintaining continuous service availability.

Key Outcomes