The Challenge

A contact center outsourcing company needed a scalable, centrally managed payment solution that could securely proxy multiple member payment pages, enabling PCI-compliant telephone payments while providing a consistent experience across a diverse customer base.

Our Solution

Eckoh provides CallGuard ATC for a more scalable and efficient way to manage PCI-compliant payment journeys across multiple member organizations.

Eckoh's approach combines a payment service provider-agnostic and CRM-agnostic architecture with a configurable web proxy, so the solution can be tailored to the diverse payment journeys of the company's members while simplifying deployment and management. Because the company's clients are so varied, the web proxy must support many third-party payment pages, so Eckoh responds quickly to changes introduced by payment service providers or member systems to keep service uninterrupted.

The Results

In 2025 the solution handled 6.5 million calls and 173,300 payments, with a 95% card capture completion rate.

Key Outcomes