Case studies: Retail & Hospitality

ACC Liverpool

Achieving PCI DSS Compliance and enhancing customer security for one of the UK's largest event venues

A leading events venue that hosts conferences, exhibitions, and entertainment events - including the 2023 Eurovision Song Contest - in the heart of Liverpool, UK.

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Pharmacy Retailer

User-friendly secure payment solutions for leading UK high street retailer

The UK's leading pharmacy-led health and beauty retailer with 2,500 stores, online presence, and one contact center

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Ideal Shopping

Taking the pressure off Ideal's contact center operation with omnichannel solutions

Automated, secure payments plus omnichannel solutions bring huge benefits

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Major UK DIY Retailer

Secure payments without compromising award-winning customer service

The UK's largest multi-channel supplier of trade tools, workwear, plumbing, and electrical essentials

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Premier Inn

PCI DSS compliance, secure payments and a flexible, automated bookings system

Premier Inn is the UK's largest hotel chain with 785 hotels offering 72,000 rooms in city centers, suburbs and airports

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Direct Marketing Organization

Innovating a secure payment solution for complex cloud environments

Eckoh delivers innovative CallGuard solution to secure agent-assisted payments in the cloud.

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Retailer Beauty-Cosmetics

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Global cosmetics and beauty business seeking to increase engagement.

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Apparel Retailer

Secure payments and PCI DSS compliance for apparel retailer

Leading US retailer with a growing global market seeking to secure contact center payments and minimize risk.

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Giving a boost to end-user customers with truly ‘genius’ online support

Technology that delivers customized support for clients to configure and buy their new cars.

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High End Retailer

Chatbot delivers order tracking that never sleeps better customer experience

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact center agents.

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