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This policy outlines the basis on which Eckoh processes information we collect from you, or you provide to us. Please read this Privacy Policy carefully to fully understand how we may use your personal data.

For the purposes of the General Data Protection Regulation and Data Protection Act 2018, the data controller is Eckoh UK Limited, Telford House, Corner Hall, Hemel Hempstead, Hertfordshire, HP3 9HN. In the USA, the data controller is Eckoh Inc, 9900 Nicholas Street, Omaha, NE 68114

Eckoh has appointed Steven Butler as its Data Protection Officer. All correspondence regarding Eckoh’s processing of your personal data should be directed to the above address or This email address is being protected from spambots. You need JavaScript enabled to view it..

What data do we collect?

Eckoh collects various types of information from users of its site, including information provided by you, and information gathered by automatic means. By providing information to Eckoh using this site, you agree that Eckoh has a legitimate interest in using such information in making the website available for your use. Eckoh may use information collected, alongside information of other users, in order to make improvements to our website. Contact details provided by you will be used for the purposes of providing you with updates to our services. Should you no longer wish to receive such updates, you can unsubscribe using the link within the email.

Any information you provide to Eckoh relating to an opportunity to join our team, will be used for the purposes of assessing your application

We use tools to automatically collect information about your visit to our site using cookies and other tools. This information is collected to enable us to improve the functionality of our website. For more information, please see the section on ‘Cookies’, below.

Eckoh does not carry out any automated decision making on its website.

Your rights over your personal data

As the subject of personal data processed by Eckoh, you have various rights that you may exercise at your option. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information or to:

  • receive a copy of information we hold about you (subject access request);
  • ask us to update incorrect data we hold;
  • request us to cease our processing of your personal data;
  • request for us to delete your personal data;
  • make a complaint with regards to our processing of our personal data; or
  • ask us anything else with regards to your personal data.

We aim to respond to all queries within a reasonable time.

Security

Eckoh has in place security controls to ensure protection for the personal data we process. This includes, but is not limited to, access controls, firewalls, and encryption. Where any data is processed manually, this is undertaken within a secure environment.

Other matters

Eckoh is subject to the supervision of the Information Commissioners Office in the UK (https://ico.org.uk/)

Where we collect or process your personal data, Eckoh agrees to comply with the General Data Protection Regulation and Data Protection Act 2018.

Eckoh does not knowingly collect of process information relating to children (under 13) and this site is not intended for use by children. Any personal data of children that is collected through this site is accidental and unintentional and you confirm this is given with the consent of the child’s parents or legal guardians.

EU - U.S. Privacy Shield

Eckoh complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Eckoh has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, Eckoh commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Eckoh has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints, including those concerning human resources data transferred from the EU in the context of the employment relationship. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.

Under certain conditions, more fully described on the Privacy Shield website (https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint) you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. Eckoh is further subject to the investigatory and enforcement powers of the Federal Trade Commission.

Eckoh may transfer your information to third parties in order for us to provide services to you and to enable us to manage the data we hold, such as email management providers, hosting providers, hosted databases, communications services and other parties who provide our technology infrastructure. When transferring personal information to a third party, Eckoh will ensure that:

  • Data will be only processed for a specific time and for a specific purpose;
  • Ensure that the 3rd party has the same level of privacy protection as stated in this policy;
  • Take reasonable and appropriate steps to ensure data is transferred in a manner consistent with this policy;
  • Require a 3rd party to inform Eckoh where it can no longer provide the same data protection standards as stated in this policy.
  • Ensure the 3rd party takes reasonable steps to prevent unauthorised processing of personal data

Eckoh is potentially liable for onward transfers to third parties of personal data of EU individuals received pursuant to Privacy Shield.

Eckoh will disclose personal information in response to lawful requests by public authorities, in line with national security and law enforcement requirements.

Intellectual Property

This website is © Copyright Eckoh 2018. All Rights Reserved.

Eckoh, Veritape Manager, Veritape Client, Veritape Call Tagging, Veritape Call Control, Veritape Call Scoring, Veritape DataShield, CallGuard, “A revolutionary approach to call recording”, “Record your calls to hard disk”, “call recording made simple”, “listening made simple”, the Veritape ‘vvv’ device, the Eckoh Logo and the CallGuard Logo are trademarks or registered trademarks of Eckoh Ltd.

Call recording

Calls to Eckoh may be recorded for training and monitoring purposes.

Changes

Eckoh may make changes to this privacy statement at any time without notice to you. Any changes made will become effective immediately. We recommend that you review this privacy policy regularly.