Hosted Call Recording
Remove even more of the burden of compliance
Call recording is increasingly required by many organisations to comply with varying regulations, for training purposes or for legal reasons. Eckoh’s solution offers a simple, PCI DSS compliant solution for recording calls in contact centres, trading floors, public safety bodies, government, health or legal reasons.
Working with Eckoh
Even if you don’t currently put your calls through Eckoh’s platform, we can help you do so in order to activate our solution for you. Eckoh’s Call Recording solution helps you comply with PCI DSS, MiFID II, GDPR and FCA or just for best practice purposes. Outsourcing call recording means you can pass most of the burden of compliance, security and infrastructure to Eckoh, taking advantage of our resilient data centres and PCI DSS level one Service Provider status.
How we helped a major UK insurance group
What we liked about Eckoh’s solution was its simplicity. We didn’t have to change a thing – it was so easy. Now we’re proud to be reducing the risk of fraud for our customers’ data, our agents and our business
Here's the benefits
- Reduce the burden of PCI DSS compliance
- No capital investment, pay-as-you-go model
- Scale operations up, or down, to suit demand
- Search and retrieve calls as needed
- Record inbound and outbound calls
- Tag recordings for easy retrieval
- Easily change supplier as you can move your call recording files if needed
PCI DSS Compliance Explained
Find out if you need to be compliant and some interesting facts about the risks and threats to your business that PCI DSS compliance can address.
Discover why GDPR will apply to you and how PCI DSS compliant solutions can help you address key aspects of GDPR too.