Embrace what technology can bring to real transformation
Digital technology is dramatically changing the balance of power between customers and businesses. While customers gain the power of information and choice, digital technology dramatically improves business economics.
This means that the rules of business are being rewritten, virtually every day. So, now you need to be constantly reinventing your business – putting technology at the core. The alternative is to watch from the side while your market is disrupted by organisations more proficient in digital transformation.
Customers want to engage with you in their channel of choice, whenever they want, wherever they are and on their preferred device. This can be difficult to achieve if you have lots of legacy solutions strung together over the years from different suppliers. What you need is access to the solutions you need from one portal. This is what the Eckoh Experience Portal does.
Working with Eckoh
When it comes to starting your Digital Transformation journey how do you ensure you have all of necessary skills? The key to getting this right, is to understand the customer journey and match the technology to it, not the other way around.
Large transformation projects mean that you’re unlikely to have all the skills in-house so you’ll need a partner, with specialist capabilities, to help you achieve your goals.
The Eckoh Experience Portal is a fundamental tool in delivering Omnichannel customer engagement and secure payments solutions for today’s contact centres. It means you can meet your objectives by delivering a wide range of solutions via a cloud-based portal. You can have the solutions you need today and add new ones as you need them. It’ll dramatically improve your customer satisfaction and reduce costs as well as future proof your customer engagement.
How we helped this BPO and public sector body
This BPO organisation chose to work with Eckoh because of their track record of delivering transformation projects just like this. Eckoh’s expertise with IVR and a portal delivery approach to customer engagement and secure payments technology makes them a unique, and obvious, choice.
Here’s the benefits
- Add applications or channels when you need them at a lower cost
- Modern engagement tools, delivered from one portal, takes customer engagement to new levels
- Make your channels are responsive, seamless and consistent
- Resolve customer queries across all channels in real time
- Support existing IVR, ACD diallers and voice recorders in the migration phase to new solutions
Eckoh Experience Portal
Looking for a totally seamless experience from IVR to live agent? If so, take a look at the Eckoh Experience Portal that combines Self-Service, Omnichannel and Secure Payment solutions for today’s customer engagement.
How did Self-Service come about?
How did self-service came about? What we can learn from the past? and how technology has enabled evolution of self-service into a ‘channel of choice’ for today’s consumers? Download our eGuide – Self-Service – finding the right balance of tools to discover what it can do for your customer engagement