Third Party Support
Extend the life of your contact centre technology
Are you being pushed to upgrade your technology by vendors with messages around end of support, end of life, needing to upgrade, or at best, pay significantly higher prices for supporting the same old equipment? If you are and are looking for an alternative, Eckoh are here and happy to support you, regardless of which technology you’re using.
Working with Eckoh
We’re unique in being able to provide expert third-party support for platforms and applications – regardless of who created them.
Our expert staff deliver world class support to every customer, which is why many of the worlds leading businesses trust us to look after their mission critical customer facing systems.
You'll get expert 24x7x365 support that is ultra responsive and will save you money. We have a large team that specialises in IVR, speech applications, CTI, dialers, ACD and PBX.
How we helped a major mortgage and asset services business
The client’s plans to migrate to new technology meant that vendor support was no longer available. Their intent was to maximise the investment they’d made by continuing with the Aspect technology while they prepared for the transition to new systems. With Eckoh’s third-party support, the organisation can extend the life of their solutions so they can upgrade in their timeframe.
Here's the benefits of Eckoh Support
- Extend the life of your technology
- Make the decision to upgrade when you’re ready
- 24 x 7 x 365 support as standard
- Every case is treated as a Level 1 priority
- First call response is always with a skilled engineer
- Reduce the cost of support by as much as 30%
Support Sales Trap
Morris Pentel talks to many organisations about support costs and their relationship with suppliers and vendors. What he’s found out is that there is clearly a problem. Read his thoughts on the Support-Sales trap.
Contact Centre Decommissioning
While our support extends the life of contact centers, there comes a time when you make the change in technology and want remove the old stuff. We're decommissioning experts and will meet your needs quickly, efficiently and cost-effectively.