Third Party Support

Take control of your contact centre technology lifecycle

If you’re being pushed to upgrade your technology to suit your vendor’s agenda there is an alternative in using a third party to support your contact centre. Whether it’s rising costs, falling service levels or budget pressures if your vendor is no longer happy to support you - Eckoh are, regardless of which technology you’re using.

Third Party Support

Working with Eckoh

 We’re unique in being able to provide expert third-party support for platforms and applications – regardless of who created them. Our focus is on flexible but wide-ranging solutions. Our expert staff deliver a quality support package to every customer, which is one of the many reasons why we’re so highly trusted in the market. We can provide expert, ultra responsive, 24x7x365 support that will save you money and we have a large team that specialises in desktop, recording, monitoring, IVR, speech applications, CTI, dialers, ACD and PBX.

See our Third-Party Support Product Guide

Contact centre agents 811x550

Get in touch today

Get in touch today and find out how we can change your contact centre support for the better.

Talk to us today

How we helped a major mortgage and asset services business


The client’s plans to migrate to new technology meant that vendor support was no longer available. Their intent was to maximise the investment they’d made by continuing with the Aspect technology while they prepared for the transition to new systems. With Eckoh’s third-party support, the organisation can extend the life of their solutions so they can upgrade in their timeframe.


Read more about how we helped this business

Here's the benefits



  • Maximise your investment in technology

  • Take control of your contact centre

  • Keep legacy infrastructure running for longer

  • Reduce cost of contact centre support by as much as 30-40%

  • Make the upgrade when you’re ready.

Support Engineer

Get in touch today

Get in touch today and find out how we can change your contact centre support for the better.

Talk to us today