Third Party Support
Take control of your contact centre technology lifecycle
If you’re being pushed to upgrade your technology to suit your vendor’s agenda there is an alternative in using a third party to support your contact centre. Whether it’s rising costs, falling service levels or budget pressures if your vendor is no longer happy to support you - Eckoh are, regardless of which technology you’re using.
Working with Eckoh
We’re unique in being able to provide expert third-party support for platforms and applications – regardless of who created them. Our focus is on flexible but wide-ranging solutions. Our expert staff deliver a quality support package to every customer, which is one of the many reasons why we’re so highly trusted in the market. We can provide expert, ultra responsive, 24x7x365 support that will save you money and we have a large team that specialises in desktop, recording, monitoring, IVR, speech applications, CTI, dialers, ACD and PBX.
How we helped a major mortgage and asset services business
The client’s plans to migrate to new technology meant that vendor support was no longer available. Their intent was to maximise the investment they’d made by continuing with the Aspect technology while they prepared for the transition to new systems. With Eckoh’s third-party support, the organisation can extend the life of their solutions so they can upgrade in their timeframe.
Here's the benefits
- Maximise your investment in technology
- Take control of your contact centre
- Keep legacy infrastructure running for longer
- Reduce cost of contact centre support by as much as 30-40%
- Make the upgrade when you’re ready.
Support Sales Trap
Morris Pentel talks to many organisations about support costs and their relationship with suppliers and vendors. What he’s found out is that there is clearly a problem. Read his thoughts on the Support-Sales trap.
Contact Centre Decommissioning
While we support contact centres, there comes a time when you have to change technology and remove old infrastructure. We’re familiar with all aspects of this process and our experience of numerous projects ensure that we’ll meet your need quickly, efficiently and cost-effectively.